How to recover original contents after my blocked Hotmail account was renewed automatically by Microsoft, following allegations of producing spam?
Today, while attempting to access my long-standing Hotmail account (bruce.morris4800@hotmail.
ASKER
Thanks for your prompt response. I had accessed my Hotmail account within at least the last two weeks. The re-newed account was triggered by my appropriate response to the "error" message that my account was blocked because of alleged production of spam. Any suggestion as to whether or not my original content is recoverable?
If you've been reissued with the same account name it would be unlikely but the only way to find out for sure is to go via Microsoft's Account team.
Go to https://support.microsoft.com/en-us/help/12429/microsoft-account-sign-in-cant and then use either of the contact links at the bottom of the page. Don't expect an instant response though, this is unlikely to be a straightforward first-line support fix.
Go to https://support.microsoft.com/en-us/help/12429/microsoft-account-sign-in-cant and then use either of the contact links at the bottom of the page. Don't expect an instant response though, this is unlikely to be a straightforward first-line support fix.
ASKER
The plot thickens! I now have accessed my old account (bruce.morris4800@hotmail.
BTW, I tried, unsuccessfully, to find a method of contacting Microsoft Outlook/Hotmail Support via the Microsoft hotlink you provided. I stopped trying after one hour of frustration in seeking a means by email, telephone, or chat session to report my issue and seek a resolution thereof.
Please advise me of any possible approach to seek a resolution to recovery my data for my Hotmail account on my MacBook Pro. Although I could continue to use my cellphone for access to the old complete version, this is not my preferred solution.
Appreciatively, Arbyem
BTW, I tried, unsuccessfully, to find a method of contacting Microsoft Outlook/Hotmail Support via the Microsoft hotlink you provided. I stopped trying after one hour of frustration in seeking a means by email, telephone, or chat session to report my issue and seek a resolution thereof.
Please advise me of any possible approach to seek a resolution to recovery my data for my Hotmail account on my MacBook Pro. Although I could continue to use my cellphone for access to the old complete version, this is not my preferred solution.
Appreciatively, Arbyem
ASKER
Given my lack of success in contacting Microsoft, can anyone advise me on how to contact Microsoft Support via email or telephone, so as to address this continuing issue of two apparent concurrent Hotmail accounts, with the same address and password?
Appreciatively, under continuing frustration, Arbyem
Appreciatively, under continuing frustration, Arbyem
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Microsoft consider any account that has not been accessed for 270 days to be inactive and the contents are deleted even though the account name remains reserved.