Microsoft Dynamics CRM

Any suggestions on how to learn Microsoft Dynamics CRM  from scratch.
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Chinmay PatelChief Technology NinjaCommented:

Welcome to the club :)

Couple of things, Dynamics CRM is no more. It is called  Dynamics 365 Customer Engagement. It evolved into five or six Apps(depends on how you want to count it).

1. Sales
2. Service
3. Marketing (The new Marketing app is not your standard Dynamics CRM Marketing module)
4. Field Service (& Connected Field Service)
5. Project Service Automation

First, I would suggest you get an overview of what skill sets are needed to be a Dynamics 365 Technical expert(It has a very well known functional side since it is a business app, but trust me you want to be on technical side + learn functional).

Here are my articles on EE that will explain you various roles (BTW, Microsoft certifications are going towards role based categorization so the below mentioned articles are now much more aligned to what you will see in real world)


Now as long as learning is concerned, please do not be misguided by false advertising. There is only one universal & absolute truth:

You can get started from there. You can also go to but it is still early to use. Please, if you decide to use, Dynamics Learning Portal,, double check the date of the course update and triple check the content, as they are 2 or 3 years old and focused towards certification i.e. might not be a resource that can help you succeed in the job.


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
RIASAuthor Commented:
Hi Chinmay!
Thanks! I have a programming background on VB.Net desktop, any suggestions on which of the domain I should choose in Dynamics 365 Customer Engagement?
I really appreciate your help and will follow your advise.
Chinmay PatelChief Technology NinjaCommented:
That's a trick question. I think you should have a look at Customer Service or Sales first. First understand the  functionality and then move towards the technical part of it. Also, if you can start switching towards C# now. You will find that in Dynamics World, lot of code samples and examples are not targeting VB. Net.
HTML5 and CSS3 Fundamentals

Build a website from the ground up by first learning the fundamentals of HTML5 and CSS3, the two popular programming languages used to present content online. HTML deals with fonts, colors, graphics, and hyperlinks, while CSS describes how HTML elements are to be displayed.

RIASAuthor Commented:
Thanks, I am well versed with C# , so was looking from programming(Developer) side of it.
Do you agree?
Chinmay PatelChief Technology NinjaCommented:
If you are good with C#, you will have no issues with Dynamics 365 extensions(Plugins, Custom Workflow Assemblies).
I must tell you, approaching Dynamics 365 only from programming side will do you no good. I am a .Net Dev at heart - it took me some time to realize that to succeed in D365, you MUST understand the business domain + D365 functionality. If you don't then it is no different than .Net.
RIASAuthor Commented:
Thanks a ton. Will treasure your advise and start rolling towards certification.
I am currently going through your articles and will post questions as I go through them.
Hope it is fine.

RIASAuthor Commented:
Which exam certification you reckon?
Please find my question posted.

It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Dynamics

From novice to tech pro — start learning today.