Avatar of Lean IT
Lean IT
 asked on

Exchange 2013 Database size limit?

Last week we had a issue with our exchange environment where we were unable to send and receive email both internally and externally.

When I ran this command
Get-MailboxDatabase -Status | Select-Object Name,@{N="DatabaseSize GB";E={"$([math]::round($_.DatabaseSize.Tobytes() /1Gb, 2)) GB"}},AvailableNewMailboxSpace | Sort-Object Name | fl

It returned a value that looked like this:
Name                     : Mailbox Database ######
DatabaseSize GB          : 541 GB
AvailableNewMailboxSpace : 84 MB (84000000 bytes)

I checked the drive that exchange resides on and found it to have plenty of free space (365GB).

From all of the research I had found everyone said that exchange will just continue to grow and there is not a (soft limit) in place for Exchange 2013.  I found one anyway and gave it a try
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\<Server Name>\Private-<database GUID>
I then added a DWORD key for Database Size Limit in GB setting the value to 700.

After restarting all exchange services I ran the command again and it didn't show anything really different other than the MB remaining continued to dwindle.

So, I figured this must be since the actual "size" didn't change but now it could grow.  Well, when we hit 0MB remaining the DB did grow slightly and the countdown begain again somewhere in the upper double digits.

This continued throughout the day.  I could get mail flowing again with a restart of services or rebuilding the transport QUE folder but it wouldn't sustain.  Eventually, out of ideas I found some mailboxes that were old and could be purged out and I recovered about 20GB of "Available New Mailbox Space".  Then with a restart of the exchange services we became stable again.

It "sounds like" I hit a storage limit of some kind.  I do not see any quota's set on the database itself for "prohibiting send / rec" at any type of storage level.  IS there somewhere that a database max size is set (other than the registry I tried and since have removed).

I was supposed to onboard another 20 mailboxes into our environment this week and I'm thinking this issue is going to prevent that unless I can find away to get us past 541GB.

Avatar of undefined
Last Comment

8/22/2022 - Mon

First if your exchange DBs are located on the same system drive C:\ as everything else I would suggest moving it. Also, is the transport que ballooning on you causing the space to get ate up, or is the drive just low? Run the below cmdlets in Exchange shell and see if there are any emails stuck in a user outbox. If you find anything delete it. This could be a cause of the mail.que ballooning on you also.

Get-Mailbox -ResultSize Unlimited | Get-MailboxFolderStatistics | Where-Object {$_.Name -eq "Outbox" -and $_.ItemsInFolder -gt '0' } | Select-Object Identity, FolderType, ItemsinFolder, FolderSize | Export-CSV "C:\Outbox.csv"


Is this a standalone server or High Availability? If it's standalone you are breaking best practice of 200GB per database.

You can always create a new Database and then migrate people to it, please tell me this isn't sitting on your C:\ though....
Lean IT

Hi Tim / Alex,

Yes, this is on the C: drive.  I would like to move it but before we do that I need to get it cleaned up.  We have nearly 2.5x as many mailboxes as we do employees.  Some mailboxes are pushing 20gb by themselves!  So, I'm aware we need to prune that down, we need to get some limits in place that the users can live with and then moving the database wouldn't be such a challenge.

This is a stand alone environment.

When this was broken (unable to send / rec) the transport queue folder was filling up with trn.log files.  The mail.que folder was around 15gb in size.  I attempted to change settings in EdgeTransport.exe.config to turn off resource monitoring (believing that the mail.que) file size was growing to a point where it wouldn't allow more email but that had no effect.  When I remove and allowed exchange to recreate the que it would grow up to about 1.5gb or max of 5gb before stopping and filling the folder with log files.  There was over 600 of them at one point.  When this happened outboxes were stuck.  Currently, after running your script (thanks Tim) it identified some users with stuck outboxes... most not many, one user has 22 so I'll be visiting him shortly.

Currently, the que folder has 28 total items in it with a mail.que of 13.6gb and mail is flowing fine at this time.
Your help has saved me hundreds of hours of internet surfing.
Lean IT

Update, I visited the user with 22 emails showing (from exchange command) in his outbox but nothing is actually in his outbox in outlook.  So, that's odd.

Remove the user from cache mode in outlook and then rerun the cmdlets and check. If they are still showing, while the user is not in cache mode see if the messages are there.
Jeff Glover

View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
Lean IT

Thanks everyone, that was the answer to the question (I have a sperate post / question on the que issues we have had).  In my case (yes the logs are on the same drive as everything else too).  We have a lot of work to do here as well as upgrading past 2013!  Thanks for everyone's time on this!
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
Philip Elder


Recommended production size of the database(s) should be about 250GB or thereabouts. With a Db that size on a system drive, probably with the logs there too, one will hit the database dismounting due to fragmentation at the storage level. It's going to be a real mess.

First thing to do:

Set up a 1TB partition and move that database over. Leave the logs behind. That will get the database contiguous again thus avoiding the spontaneous dismount that is sure to happen.

From there, split the mailboxes across a minimum of 2 databases though 3 would be better to keep things under 250GB so bump that partition up to 1.5TB.

What's being used to back up that Exchange setup and has it been test restored?

I don't know why you  put Jeff Glover as your answer... as is partial!!! yes.. what he said is correct but none of the given comments is the solution as to why you were not able to send or receive emails.

Most likely, you issue is not related to any kind of database limit or its location, but that should be looked at, my conclusion is that your server was running out of memory or your processor was at 100%... and it will again until you control your IIS Application pools not to use more than 90% of your CPU.
Lean IT

Hi Hecgomrec, I put Jeff as the answer because he actually addressed the question about the database size limit.  That was my question, it wasn't why I wasn't able to send or receive emails.  I had a separate question and discussion around that topic already posted.  I also gave partial credit to the other guys as although not directly related to my question I learned something new from each.
All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck

Is all good... not here for the points!!! but to pass my experience and help where I can other in the field!!!  Weird I don't have the other question listed!!!

Thanks... a good day!!