Alasdairb
asked on
Terminal Server licensing issue
Hello,
Recently installed 20 2016 RDS user CALs and since then nobody has permission to download any files from the internet, whether from online banking or other government sites. Error states the security settings do not allow it. Before installing the CALs the users were working in grace period and all was fine.
If I use RD Licensing Diagnoser it says at the top
Licenses are not available for this Remote Desktop Session Host server and RD licensing diagnoser has identified licensing problems for the RD Session host server.
The Remote Desktop Session Host Server is in Per User licensing mode and No Redirector mode, but license server ……. does not have any installed licenses with the following attributes: Product Version:Windows Server 2016Licensing mode.
Looking at the licensing server info it says
Version Windows Server 2016
………………..
……………
The license server has the following licenses installed and available
RDS Per User CAL Windows Server 2016 20 installed 0 available
I have already checked in the registry that the value 4 is assigned to HKLM\SYSTEM\CurrentControl
Also the name of the licensing and host server is correct (just one machine).
I have been looking for abut 2 hours now and am not finding anything helpful.
Please help!
Thank you
Alasdair Barclay
Recently installed 20 2016 RDS user CALs and since then nobody has permission to download any files from the internet, whether from online banking or other government sites. Error states the security settings do not allow it. Before installing the CALs the users were working in grace period and all was fine.
If I use RD Licensing Diagnoser it says at the top
Licenses are not available for this Remote Desktop Session Host server and RD licensing diagnoser has identified licensing problems for the RD Session host server.
The Remote Desktop Session Host Server is in Per User licensing mode and No Redirector mode, but license server ……. does not have any installed licenses with the following attributes: Product Version:Windows Server 2016Licensing mode.
Looking at the licensing server info it says
Version Windows Server 2016
………………..
……………
The license server has the following licenses installed and available
RDS Per User CAL Windows Server 2016 20 installed 0 available
I have already checked in the registry that the value 4 is assigned to HKLM\SYSTEM\CurrentControl
Also the name of the licensing and host server is correct (just one machine).
I have been looking for abut 2 hours now and am not finding anything helpful.
Please help!
Thank you
Alasdair Barclay
ASKER CERTIFIED SOLUTION
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Lee W, MVP
This is an IE setting. please post the exact error. 99% certain this has nothing to do with RDS and that's just a coincidence.
I mostly agree with the above. However I noticed another red flag and it is possible we are operating on incomplete information.
*If* the reason that users cannot download files is because they can't get into the terminal server (which is not what is described, but may have been implied) then your licensing issue may indeed be the root cause.
Of particular note, the concern I have is the "20 installed, 0 available" in your description. That would usually indicate all 20 licenses were already claimed by users. Note that RDS licensing is *NOT* concurrent! If you have 40 users, but only 20 are in at a time, you still need 40 CALs, not just 20. The "0 available" basically means the terminal server won't let any new users on. You've maxed out your CALs already ...unless there is another error not reported.
-Cliff
*If* the reason that users cannot download files is because they can't get into the terminal server (which is not what is described, but may have been implied) then your licensing issue may indeed be the root cause.
Of particular note, the concern I have is the "20 installed, 0 available" in your description. That would usually indicate all 20 licenses were already claimed by users. Note that RDS licensing is *NOT* concurrent! If you have 40 users, but only 20 are in at a time, you still need 40 CALs, not just 20. The "0 available" basically means the terminal server won't let any new users on. You've maxed out your CALs already ...unless there is another error not reported.
-Cliff
ASKER
Hi all three of you,
all were in the right area. We do have a lockdown GPO on the terminal server although we haven't played with it for a while. Removing the RDS licenses didn't make any difference as you suspected. I found a setting in the GPO (which was not configured) that allowed me to lower the Internet security zone so I lowered this and the users could download again after logging in. So the timing of the CAL installation seems to be a coincidence.
Cliff, thank you for your explanation, this may be the case. There are only 20 RDS users but during the setup I created many test users who still appear to have a license. It seems the license is assigned for 3 months per user and if I right click a user, Revoke License is not an option. So currently there are 28 licenses assigned while only 20 actual CALs are installed. I wish the error message was a bit clearer.
Thanks again.
Alasdair
all were in the right area. We do have a lockdown GPO on the terminal server although we haven't played with it for a while. Removing the RDS licenses didn't make any difference as you suspected. I found a setting in the GPO (which was not configured) that allowed me to lower the Internet security zone so I lowered this and the users could download again after logging in. So the timing of the CAL installation seems to be a coincidence.
Cliff, thank you for your explanation, this may be the case. There are only 20 RDS users but during the setup I created many test users who still appear to have a license. It seems the license is assigned for 3 months per user and if I right click a user, Revoke License is not an option. So currently there are 28 licenses assigned while only 20 actual CALs are installed. I wish the error message was a bit clearer.
Thanks again.
Alasdair