Service Manager

<div>
<div class="content wysiwyg-content">
Skype for Business 2015 and Exchange 2016 integration/on-premise infrastructure. &nbsp;Had upgraded from Lync 2010 and Exchange 2010 about 6 months ago and everything has been running smoothly. &nbsp;But recently, there's 1 user out of 70 that has an issue with Skype and Exchange Unified messaging integration. &nbsp;Basically, his Skype client can't properly connect to Exchange UM and thus, UM features from Skype for Biz Client are not present, i.e. call history, check/change vmail, and Calendar feed. &nbsp;When checking the Skype Config Info, it shows &quot;UCS Connection state = Exchange Connection Down&quot; and &quot;EWS Information = EWS not deployed&quot;. <br />
<br />
I've tried enabling/disabling UM via EAC, running mailbox repair, and even moving the mailbox to another DB, but the issue still persists and there's no error of any kind on the event logs on exchange and skype servers. &nbsp; The user's UM still works fine within Outlook.<br />
<br />
At this point, i'm stuck and need so guidance.
</div>
</div>


Skype for Business 2015 and Exchange 2016 integration/on-premise infrastructure.  Had upgraded from Lync 2010 and Exchange 2010 about 6 months ago and everything has been running smoothly.  But recently, there's 1 user out of 70 that has an issue with Skype and Exchange Unified messaging integration.  Basically, his Skype client can't properly connect to Exchange UM and thus, UM features from Skype for Biz Client are not present, i.e. call history, check/change vmail, and Calendar feed.  When checking the Skype Config Info, it shows "UCS Connection state = Exchange Connection Down" and "EWS Information = EWS not deployed". 

I've tried enabling/disabling UM via EAC, running mailbox repair, and even moving the mailbox to another DB, but the issue still persists and there's no error of any kind on the event logs on exchange and skype servers.   The user's UM still works fine within Outlook.

At this point, i'm stuck and need so guidance.

Skype for Business 2015 and Exchange 2016 UM integration not working for single user

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Skype is for doing things together, whenever you’re apart. Skype’s text, voice and video make it simple to share experiences with the people that matter to you, wherever they are.

With Skype, you can share a story, celebrate a birthday, learn a language, hold a meeting, work with colleagues – just about anything you need to do together every day. You can use Skype on whatever works best for you - on your phone or computer or a TV with Skype on it. It is free to start using Skype - to speak, see and instant message other people on Skype for example.