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Problem with search-mailbox in Exchange 2016

Dear Experts, I could not delete the message in Exchange 2016 like before.

Here is the screenshot, yellow square is the user mailbox, blue square is the distribution mailbox. So what are the differences between DROP and SEND in Agent tab?

The second screenshot was the result after issued command to delete, it said success but the message was still in the recipient's mailbox

Can you please suggest? Many thanks!
ExchangeEmail ServersOutlookWindows Server 2012Email Protocols

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8/22/2022 - Mon