spamhaus delisting

Jake CASTRO
Jake CASTRO used Ask the Experts™
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my domain is listed in spamhaus DBL and i send lot of request but is not resolve the problem yet ,someone can help pleaase ????
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Did you remove any open relays? And ensure none of your machines are sending spam (even though users are unaware) . You need to first ensure nothing bad is being sent out and after that go back to Spamhaus
David FavorFractional CTO
Distinguished Expert 2018

Commented:
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If you are confused about how you got on this RBL

1) Do not send any more email.

2) Do not use the Spamhaus removal too.

3) Do hire someone to assist you debugging this problem.

Removal Overview

Spamhaus RBL/DBL FAQ explains why you got listed + how to get off... by just waiting + behaving (see below) or use their Removal System (next).

From their FAQ...
      
DBL is highly automated and most listings will expire automatically after they cease to appear in spam. Similarly, domains are listed in DBL Zone automatically, and they may re-list automatically after removal if they are re-detected.

You can use their Spamhaus Removal System

Before Going Through Removal

Before you begin interacting with Spamhaus to get delisted, you must fix the original problem that got you listed.

If you don't fix your original problem + then go through the delisting process, you can end up banned for a very long time.

Likely reasons for getting listed...

1) You really are a spammer, meaning your sending bulk mail to people who haven't requested your mail.

Fix: If you're doing this, stop.

2) You SPF + DKIM records are broken/incorrect/outdated.

Fix: Use test tools to verify + correct all problems.

3) Your sending mail to unengaged people, who might have been real at one point + now are recycled spam traps.

https://litmus.com/blog/a-guide-to-spam-traps-and-how-to-avoid-them explains how recycled spam traps come into existence.

Note: Never believe any company who says they have a list of most/all spam traps. They're lying. Mailbox Providers go to great lengths to create spam traps. With recycled spam traps, Mailbox Providers go to great lengths to keep these looking real. No Mailbox Provider will ever hand out a list of spam traps to anyone.

Fix: The only way to determine if an address is good or bad (spam trap), is to set a buy to live policy for your list. In other words, they must buy something to stay alive (on your list) at some frequency.

Best is some type of continuity. Next best is to force small purchases of something at least every 90 days.

The only way to tell true engagement is when customers/clients give you money in exchange for some product/service/information.

Spam Traps don't make purchases.

Commented:
first of all find out the spam cause in your network or ISP or Client can cuse of spam generation.. find the issue and resolve it first then request fspamhaus DBL to whitelist the ip.

spamhaus DBL will show the cause of spam when search with your domain name or IP address...

spamhaus DBL will monitor it... when they make sure when the ip is not generating spam then it'll release from blacklist.

all the best
David FavorFractional CTO
Distinguished Expert 2018

Commented:
Sajid brings up a good point.

Provide your IP + people can run it through Spamhaus + provide you with more answer detail.

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