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Ron ShortsFlag for United States of America

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Office 365 RESTORE Account help

In my Office 365 environment, I have a user that was "Soft-Deleted" in the Recycle Bin, date given it was soft deleted was exactly 30 days ago.

When I try to Restore it, it gives me this message:

You cannot restore this user because it is been more than 30 days since you deleted them. You can create a new user, but the data associated with the user you are trying to restore has been permanently deleted and cannot be restored.

Does this mean that is it now unrecoverable and all data has been deleted?  Or will recreating the account first be needed?  What is the pur pose of the soft deletion if it can't be restored?

Thanks Experts!
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Fethi ABASSI
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It’s not feasible to restore an account which is deleted from local AD and Office 365 portal after 30 day
Seems you're too late. Just in case, open a support case and ask the engineer to do a restore/escalate as needed.
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ASKER

Thanks Fethi - is this because of the hybrid environment, and the 30 days isn't actually accurate?

When will this be purged from the recycle bin?
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Fethi ABASSI
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