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It looks like the user isn't connected to the mail server. &nbsp;There's a little zigzag by the account name.
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It looks like the user isn't connected to the mail server.  There's a little zigzag by the account name.

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I found the solution by a previous post.<br />
<br />
<a href="https://www.experts-exchange.com/articles/31241/Solved-Outlook-for-Mac-2016-Message-list-blank-when-reading-pane-set-to-right.html" rel="ugc">https://www.experts-exchange.com/articles/31241/Solved-Outlook-for-Mac-2016-Message-list-blank-when-reading-pane-set-to-right.html</a><br />
<br />
<br />
I am wondering why nobody tried to help me to resolve the issue.
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I found the solution by a previous post.

https://www.experts-exchange.com/articles/31241/Solved-Outlook-for-Mac-2016-Message-list-blank-when-reading-pane-set-to-right.html [https://www.experts-exchange.com/articles/31241/Solved-Outlook-for-Mac-2016-Message-list-blank-when-reading-pane-set-to-right.html]


I am wondering why nobody tried to help me to resolve the issue.

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I responded, but you never got back about it. &nbsp;It may also not be a frequent enough occurrence for others to have experience with.
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I responded, but you never got back about it.  It may also not be a frequent enough occurrence for others to have experience with.

sam kam

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<div class="content wysiwyg-content">
Dear expert,<br />
<br />
We are using o365 &nbsp;ProPlus on Mac and Win platform. <br />
One of our user is using MacBook pro and suddenly his inbox became transparent like the attachment below. Only inbox folder is like this. <br />
I have reinstalled the latest version then remove the cache of the outlook after that restart the laptop but nothing is changed.<br />
<br />
Please help me<br />
<a href="https://filedb.experts-exchange.com/incoming/2018/12_w50/1406951/Screen-Shot-2018-12-13-at-3.06.56-PM.png" target="_blank" class="file-inline" title="Screen-Shot-2018-12-13-at-3.06.56-PM.png (39 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>Screen-Shot-2018-12-13-at-3.06.56-PM.png</a><br />
<a href="https://filedb.experts-exchange.com/incoming/2018/12_w50/1406952/WhatsApp-Image-2018-12-13-at-2.58.4.jpeg" target="_blank" class="file-inline" title="WhatsApp-Image-2018-12-13-at-2.58.4.jpeg (207 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>WhatsApp-Image-2018-12-13-at-2.58.4.jpeg</a>
</div>
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Screen-Shot-2018-12-13-at-3.06.56-PM.png

WhatsApp-Image-2018-12-13-at-2.58.4.jpeg

Dear expert,

We are using o365  ProPlus on Mac and Win platform. 
One of our user is using MacBook pro and suddenly his inbox became transparent like the attachment below. Only inbox folder is like this. 
I have reinstalled the latest version then remove the cache of the outlook after that restart the laptop but nothing is changed.

Please help me

O365 inbox folder

Office 365 is a group of software plus services subscriptions that provides productivity software and related services to its subscribers. Office 365 allows the use of Microsoft Office apps on Windows and OS X, provides storage space on Microsoft's cloud storage service OneDrive, and grants 60 Skype minutes per month. Office 365 includes e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software. All of Office 365's components can be managed and configured through an online portal; users can be added manually, imported from a CSV file, or Office 365 can be set up for single sign-on with a local Active Directory using Active Directory Federation Services.

Microsoft 365

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Mac OS X is the desktop operating system from Apple Inc., found on Macintosh computers. OS X consists of a Mach/BSD-based kernel, operating system interfaces primarily based on FreeBSD and additional frameworks (written in C, C++ and Objective-C providing user interface and application-level services.