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mcrmg
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BT does not work anymore

Hi,

I have a DELL XPS 8930 in the office. The bluetooth all of the sudden stopped working two days ago. I used BT connected to the PC. The headset itslef is good as I tested it to connect to different devices. I also use a different headset and still does not work.

Any ideas?

thanks
DellPC

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mcrmg

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
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John

Look in Device Manager, Bluetooth and see if the Hardware is working. I have had a Bluetooth daughter card fail on a prior laptop and it needed to be replaced.  Check the hardware via Device Manager.
mcrmg

ASKER
The same headset used to work with this pc. I have tried to remove the device and paired it again. It was paired up okay, but cannot connect to the pc when turned on.

BT in device manager is okay.
John

On this PC, update BIOS (numerous BIOS updates delivered in 2018) and Chipset. Restart and then remove the Bluetooth device again. Restart again, add the device again and see if it starts properly.
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William Peck
mcrmg

ASKER
thank you very much