BT does not work anymore

mcrmg
mcrmg used Ask the Experts™
on
Hi,

I have a DELL XPS 8930 in the office. The bluetooth all of the sudden stopped working two days ago. I used BT connected to the PC. The headset itslef is good as I tested it to connect to different devices. I also use a different headset and still does not work.

Any ideas?

thanks
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IT/EE Solution Guide
Commented:
Update the drivers from the manufacturer's website
Delete all BT peripherals from the control panel.
Try to pair the device again.

Did you test if the audio is working properly? Another wired headset, in-built or external speakers?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Look in Device Manager, Bluetooth and see if the Hardware is working. I have had a Bluetooth daughter card fail on a prior laptop and it needed to be replaced.  Check the hardware via Device Manager.

Author

Commented:
The same headset used to work with this pc. I have tried to remove the device and paired it again. It was paired up okay, but cannot connect to the pc when turned on.

BT in device manager is okay.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
On this PC, update BIOS (numerous BIOS updates delivered in 2018) and Chipset. Restart and then remove the Bluetooth device again. Restart again, add the device again and see if it starts properly.

Author

Commented:
thank you very much

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