troubleshooting Question

Brother DCP-9055CDN – Not printing

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viki2000Flag for Germany asked on
Printers and ScannersMiscellaneousWindows 8PCTroubleshooting
32 Comments2 Solutions371 ViewsLast Modified:
I have received a used multi-function printer DCP-9055CDN and does not print.
I need your help for troubleshooting.
The printer has enough tonner and the belt unit is till to 16% of life, has around 25000 pages printed in total since was bought/used 1st time, some tonners are close to the end of life, but can
 still be used.
The local copy function (scan + print) works for black & white and color as well.
The local scan to PC works and I can receive pictures in PC when is connected via USB cable. I did not try yet via LAN cable.
The printer is connected to PC via USB and I have tried also via LAN cable connected to my home wireless router and then I can see then printer wireless.
A simple print of a Test page does not work.
I use Win 8.1 64bit.
I have installed and reinstalled several times the driver and afferent Brother software several times:
https://support.brother.com/g/b/downloadtop.aspx?c=eu_ot&lang=en&prod=dcp9055cdn_eu_as
https://support.brother.com/g/b/downloadlist.aspx?c=hk&lang=en&prod=dcp9055cdn_eu_as&os=135&mid=true 
I have tried the troubleshooting recommendations:
https://support.brother.com/g/b/faqend.aspx?c=eu_ot&lang=en&prod=dcp9055cdn_eu_as&faqid=faq00002706_000#step1
https://support.brother.com/g/b/faqend.aspx?c=eu_ot&lang=en&prod=dcp9055cdn_eu_as&ftype3=1972&faqid=faq00002656_001

After I try print Test Page, the LED Data is flashing for long/indefinite time, but the printer never prints.
I looked also at next recommendations and still no solution:
https://help.brother-usa.com/app/answers/detail/a_id/64257/~/when-printing-from-a-computer%2C-the-data%2C-status%2C-or-print-indicator-light

I am afraid it might be: either a driver problem, which hopefully you may help me to solve, or a hardware problem – but that is less probable, because the printer was used before for a good period of time. The printer was sitting in a box for more than one year and the reason why was not used is due to a specific software used under windows, which cannot print anymore to that printer due to a certain driver/OS compatibility problem unknown to me now.
Since was taken out of the box, after more than 1 year of not being used, the printer gave only 1 known error: yellow toner too low, but I just reset that for temporary test. If it works fine, then I plan to buy new tonners and eventually new belt unit – if that makes sense, I would like to hear your opinions/suggestions about that.
Here is how I reset it:
https://printerthinker.com/brother-dcp-9055cdn/
https://www.youtube.com/watch?v=DB1Bn6xkZoI
ASKER CERTIFIED SOLUTION
William Fulks
IT Services Analyst

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