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On their outlook clients, click the ribbon and and ensure the ‘From’ field is showing, they then put the email address of the shared mailbox in there and that’ll work providing they have full/send as access for the shared mailbox in question.
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On their outlook clients, click the ribbon and and ensure the ‘From’ field is showing, they then put the email address of the shared mailbox in there and that’ll work providing they have full/send as access for the shared mailbox in question.

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Thanks for the reply, I can send using from but I want it to default for all new emails to the shared account as 99% of the emails are sent from this address
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Thanks for the reply, I can send using from but I want it to default for all new emails to the shared account as 99% of the emails are sent from this address

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The only way to achieve that is to create a mail profile for the shared mailbox and when the user opens Outlook, they would need to select the profile for the shared mailbox.
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The only way to achieve that is to create a mail profile for the shared mailbox and when the user opens Outlook, they would need to select the profile for the shared mailbox.

miller75

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I am just setting up Exchange and Outlook 2016 on office 365.<br />
I have 5 users and 1 shared mailbox 3 users have full access to the shared mailbox, 2 of these uses need to have the shared mailbox as the default send address for new emails, if they reply to an email in the shared mailbox it uses the shared mail address but not is they create a new email.<br />
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How do I get it to use the shared address as the default for all emails?
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I am just setting up Exchange and Outlook 2016 on office 365.
I have 5 users and 1 shared mailbox 3 users have full access to the shared mailbox, 2 of these uses need to have the shared mailbox as the default send address for new emails, if they reply to an email in the shared mailbox it uses the shared mail address but not is they create a new email.

How do I get it to use the shared address as the default for all emails?

Use shared mailbox as default send address

Microsoft Office is an integrated suite of applications that includes Outlook, Word, Excel, Access, PowerPoint, Visio and InfoPath, along with a number of tools to assist in making the individual components work together. Coding within and between the projects is done in Visual Basic for Applications, known as VBA.

Microsoft Office

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Office 365 is a group of software plus services subscriptions that provides productivity software and related services to its subscribers. Office 365 allows the use of Microsoft Office apps on Windows and OS X, provides storage space on Microsoft's cloud storage service OneDrive, and grants 60 Skype minutes per month. Office 365 includes e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software. All of Office 365's components can be managed and configured through an online portal; users can be added manually, imported from a CSV file, or Office 365 can be set up for single sign-on with a local Active Directory using Active Directory Federation Services.