troubleshooting Question

HP Page-wide Pro 477dw MFP turning off / going to sleepmode

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IP4IT StaffFlag for Ireland asked on
Printers and ScannersHewlett Packard (HP)
1 Comment1 Solution378 ViewsLast Modified:
Hello Experts  ,
We currently have a HP Page Wide Pro 477dw Multi function Printer in the office, after turning it on every morning , and trying to print a few minutes later , it seems to have turned off or gone into sleep mode (power button light ON screen OFF), We have updated the firmware and had HP remotely work on the settings and  made sure SLEEP mode is completely OFF and the settings are configured properly but the issue persists , do we have any other alternatives on the matter?
Again thanks in advance and happy seasons to you guys .
ASKER CERTIFIED SOLUTION
hdhondt

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