troubleshooting Question

Quickbooks Report Error -214722100: Method 'GetModule' of object 'IRunningInstanceInfo' Failed

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Jonny B asked on
Microsoft OfficeMicrosoft ExcelQuickBooksWindows OS
6 Comments1 Solution200 ViewsLast Modified:
I have an office that is running Quick Books Pro 2017 Premier with 3 users in Multi Mode that decided to give this error 3 days ago.   After spending all day trying to find the solution and even talking to Quick books support for hours without a solution. I figured I would check if anyone out there has came across this one.   This error only occurs when we try to go to Reports > Payroll > Employees > Summary Report which launches excel and creates this report.  What is really odd is all other areas seem to function like we can pull a vendor report without any issues for example.  

The machines are all running windows 10 Pro with one using office 2013 and the other using office 2016.  I have verified all of the Quick-books and windows updates are in,  I had rebuild the database and verify it within Quickbooks.  I even went as far on the one workstation as to repair install both Quick books  2017 and Microsoft office and it still does not function on both the workstations.     Any assistance on this quick books error with a solution would be very appreciated. :-)
Quickbooks-error.jpg
ASKER CERTIFIED SOLUTION
Jonny BTech (CEO)

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