Kindle Fire tablet won't launch Default Splash screen for Guest access

ronfast
ronfast used Ask the Experts™
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When this client connects to our Public guest WiFi her browser doesn't load. it comes up blank and she's not able to connect. It used to work. I had to delete the the public wifi during a large conference and then re-created after the conference. Ever since i recreated it she's not able to connect. I've not had another problems with any other devices. Her Kindle Fire version is 6.3.4_user_4120720. I don't have access to her device but if you could give me a couple ideas that would be great.

Is there a way to "Forget" the SSID or clear DNS on the Kindle Fire? any ideas would be most appreciated

I've opened a ticket with Ruckus support but that's not going to help me tomorrow (Sunday) when she'll try to connect again.
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Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
See if the device has Airplane Mode.  If so, put it in Airplane Mode, wait 2 minutes, take it out of Airplane Mode and restart the device.

This action flushes DNS on an iPhone and might work on this device.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you and I am glad that fixed the problem for you
ronfastI.T. Director

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Commented:
Thank you. Much appreciated
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I wish you a very happy holiday

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