Computer unit: HP ProDesk 60 G3 MT "It's a UPS Store customer Kiosk workstation."
OEM Operating System: Microsoft Windows 7 Pro (64-Bit) architecture w/ SP1
Problem details: Upgraded OS from W7 Pro x64 to W10 Pro x64, had to revert Windows 10 upgrade back to Windows 7 due to many BSOD crashes and overall system-wide stability issues and had to go back to previous OS due to bad OS upgrade from W7 to W10 x64.
The Microsoft Window 10 downgrade processed made it to the finish line; however, now Microsoft Windows 7 Pro w/ SP1 x64 is stuck on a infinite Reboot-Loop.
Troubleshooting & diagnostic info: I tried using F8 "Advanced Boot Options" and not able to successfully to load W7 OS using Safe Mode, Safe Mode w/ Networking, Last Known working configuration, etc. I've event tried using a USB flash-drive which contains W7 OS w/ SP1 booting into the Recovery Console.
I've tried using Start-Up repair and here is the most recent log info... "Root cause found: Unspecified changes to system configuration might have caused the problem"
I've tried the usual CHKDSK /F /R, sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=c:\windows "Says there is a pending repair, but there is No Pending.xml located within the WinSxS container, I've event tried DISM /Image:D:\ /Cleanup-Image /RevertPendingActions and No-Dice "Gives errors msg stating to look @ the DISM logs, etc.
Even tried looking at the Updates and try removing using the following but still get DISM error msg and to refer to logs...
DISM /Image:D:\ /Get-Packages /ScratchDir:D:\temp /Format:Table
DISM /Image:D:\ /ScratchDir:D:\temp /Remove-Package /PackageName:Package_for_KB###### /NoRestart
I've even tried fixing the Boot records, etc. using the following Command Line... "No-Dice"
D:\windows\system32>Bcdedit /export c:\bcdbackup
D:\windows\system32>Attrib c:\boot\bcd -h -r -s
D:\windows\system32>Ren c:\boot\bcd bcd.old
Unfortunately because of the OS upgrade to W10 and then downgrade back to original OEM W7 OS "There are no System Restore Points"
I tried to acquire a MiniDump @ the usual capture Windows directory and it won't produce one event if I utilize F8 Advanced Boot Options "Windows Error Recovery" and even tried selecting to force Enable Boot Logging, etc. for access via to C:\Windows\ and open the file ntbtlog.txt- still won't create a MiniDump which will reveal the smoking gun.
There is proprietary UPS software built on Microsoft .Net Framework architecture so doing a fresh/clean format re-installation of Microsoft Windows 7 Pro x64 OS is not an option. Too much UPS homegrown developed software & drivers which adds that complication that's preventing a complete fresh install of W7 x64 OS.
I believe I've taken a holistic & comprehensive approach to troubleshooting this particular issue and will greatly appreciate a "second/2nd" pair of eyes that could assist me in clearing out the BSOD stop error: 0x0000007E (0xFFFFFFFF80000003, 0xFFFFF8801E16059, 0xFFFFF880009A9328, 0xFFFFF880009A8B90) infinite loop so that this UPS store customer Kiosk PC boots into W7 Pro x64 OS.
Many thanks in advance for your assistance!
Brian Rodriguez – IT Consultant & Owner
RELIABLE PC SUPPORT, LLC "Veteran owned & operated business"
Toll Free & Fax: 1-877-REL-PCRX (735-7279)
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