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respond to ransom Email Virus

Oscar asked
Last Modified: 2019-10-20
How to respond to a ransom email effectively?
A client received a ransom email (the client has a common email address that few employee login to webmail to respond to their customers inquiry) that shows their email password and indicated they visited a porn site and the hacker installed a key logger on their computer and stole their password, now the hacker request money in form of bitcoin or otherwise...
They do have SonicWALL firewall,  I need suggestion after I changed password of email, if they have to clean every device in office (10 Computers and a server) and install good antivirus on workstations.
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