troubleshooting Question

Right-click NEW choice crashes Explorer.

Avatar of Gary Case
Gary CaseFlag for United States of America asked on
Windows 10
18 Comments1 Solution102 ViewsLast Modified:
A friend asked me to look at a very perplexing issue with his Dell Inspiron running Windows 10 Home.    If you point to "New" on the right-click context menu, it hangs Explorer and the only way out is to close Explorer, which resets the desktop.   All other context items work fine -- just the "New" choice has this behavior.

I've found a LOT of discussion about this issue, with many .reg downloads to reset all context items;  delete the "New" choice;  add the "New" choice;  reset various entries to their default behavior; etc.   But NONE have resolved this issue.    The only way I've found to completely eliminate it is to remove the "New" choice -- but doing this has the side effect of causing both Ctrl-Shift-N and the "New Folder" choice in Explorer to not work … so there's no way to create a new folder.   The "workaround" is to never select New in a context menu, and just use Ctrl-Shift-N or "New Folder" to create new folders; and simply not have any of the other choices that "New" presents.

Clearly it'd be MUCH better to just fix the issue.   Anyone know how ??
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