troubleshooting Question

MS Outlook inbox fails to display unread emails from my Gmail account.

Avatar of Lou Dufresne
Lou DufresneFlag for United States of America asked on
Microsoft OfficeOutlookGmail
7 Comments1 Solution160 ViewsLast Modified:
Microsoft Office 2019 Outlook

I am using MS Outlook to connect to my Gmail account.
The issue is that Outlook inbox does not update from my Gmail inbox when I open it. Even if I click the button Send / Receive outlook does not pull the emails in from Gmail.

I can open and check Gmail and see the unread emails are there in the inbox that should have come across to Outlook inbox.

If I send a email from Outlook to my Gmail account I see the email in the Gmail inbox but it does not update and display in the outlook inbox  and show it to me.

I have tried the File + Repair in the Outlook side but it still won't retrieve the Gmail inbox emails that have not been opened

Sometimes after the outlook inbox has stayed on the screen for a period of 15 to 30 minutes it may update the Outlook Inbox from the Gmail inbox.

Even If I close the Gmail account and leave the Outlook account open the update does not occur.

Any assistance with this issue will be greatly appreciated.

Lou Dufresne
ASKER CERTIFIED SOLUTION
Ibrahim Benna
Technology Lead

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