troubleshooting Question

BEX windows Error

Avatar of davesnb
davesnbFlag for Canada asked on
CitrixVirtualizationWindows Server 2012
3 Comments1 Solution399 ViewsLast Modified:
Recently one of our hosted citrix applications crashes with a BEX error on windows 2012 R2 . Recent steps include removing DEP on the hosted app SomeAppRES.exe , and disabling the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Kernel,  'DisableExceptionChainValidation ' .

Any further ideas on how to correct this . This is a vmware env running guest vm windows 2012 R2


Version=1
EventType=BEX
EventTime=131910025442330121
ReportType=2
Consent=1
ReportIdentifier=5e3c137a-0f6b-11e9-8106-005056a96fb6
IntegratorReportIdentifier=5e3c1379-0f6b-11e9-8106-005056a96fb6
WOW64=1
NsAppName=SomeAppRES.exe
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=SomeAppRES.exe
Sig[1].Name=Application Version
Sig[1].Value=18.9.0.3
Sig[2].Name=Application Timestamp
Sig[2].Value=5bd0c37b
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_e909
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=PCH_E1_FROM_ntdll+0x0003C8AC
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.16.7
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=e909
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=e9093dd2e946cc03dadc0f0b7d968e3d
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=5233
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=5233c2f0a2e01bc157faae623d71c7fc
UI[2]=C:\Company\SomeAppRES\Pasco\SomeAppRES.exe
UI[3]=SomeAppRES has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Company\SomeAppRES\Pasco\SomeAppRES.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\SYSTEM32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\SYSTEM32\tsappcmp.dll
LoadedModule[5]=C:\Windows\SYSTEM32\msvcrt.dll
LoadedModule[6]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[7]=C:\Windows\SYSTEM32\RPCRT4.dll
LoadedModule[8]=C:\Windows\SYSTEM32\USER32.dll
LoadedModule[9]=C:\Windows\SYSTEM32\ADVAPI32.dll
LoadedModule[10]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[11]=C:\Windows\SYSTEM32\GDI32.dll
LoadedModule[12]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[13]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[14]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[15]=C:\Windows\system32\IMM32.DLL
LoadedModule[16]=C:\Windows\SYSTEM32\MSCTF.dll
LoadedModule[17]=C:\Windows\SYSTEM32\MSVBVM60.DLL
LoadedModule[18]=C:\Windows\SYSTEM32\ole32.dll
LoadedModule[19]=C:\Windows\SYSTEM32\OLEAUT32.dll
LoadedModule[20]=C:\Program Files (x86)\Citrix\system32\MfApHook.dll
LoadedModule[21]=C:\Windows\system32\RTWORKQ.DLL
LoadedModule[22]=C:\Windows\SYSTEM32\AVRT.dll
LoadedModule[23]=C:\Program Files (x86)\Citrix\system32\CtxMFPlugin.dll
LoadedModule[24]=C:\Windows\SYSTEM32\MF.dll
LoadedModule[25]=C:\Windows\SYSTEM32\MFPlat.DLL
LoadedModule[26]=C:\Windows\SYSTEM32\cfgmgr32.dll
LoadedModule[27]=C:\Windows\SYSTEM32\MFCORE.DLL
LoadedModule[28]=C:\Windows\SYSTEM32\ksuser.dll
LoadedModule[29]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[30]=C:\Program Files (x86)\Citrix\system32\CtxGraphicsHelper.dll
LoadedModule[31]=C:\Windows\SYSTEM32\SETUPAPI.dll
LoadedModule[32]=C:\Program Files (x86)\Citrix\system32\mmhook.dll
LoadedModule[33]=C:\Program Files (x86)\Citrix\system32\Sfrhook.dll
LoadedModule[34]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[35]=C:\Program Files (x86)\Citrix\system32\ShellHook.dll
LoadedModule[36]=C:\Windows\SYSTEM32\SHELL32.dll
LoadedModule[37]=C:\Windows\SYSTEM32\SHLWAPI.dll
LoadedModule[38]=C:\Program Files (x86)\Citrix\system32\scardhook.dll
LoadedModule[39]=C:\Program Files (x86)\Citrix\system32\twnhook.dll
LoadedModule[40]=C:\Program Files (x86)\Citrix\system32\cxinjime.dll
LoadedModule[41]=C:\Windows\system32\uxtheme.dll
LoadedModule[42]=C:\Program Files (x86)\Citrix\System32\sehook20.dll
LoadedModule[43]=C:\Windows\SYSTEM32\MSVCR120.dll
LoadedModule[44]=C:\Program Files (x86)\Citrix\System32\CUtilDll.dll
LoadedModule[45]=C:\Program Files (x86)\Citrix\System32\CtxWsApi.dll
LoadedModule[46]=C:\Windows\SYSTEM32\ACTIVEDS.dll
LoadedModule[47]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[48]=C:\Windows\SYSTEM32\Secur32.dll
LoadedModule[49]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[50]=C:\Windows\SYSTEM32\adsldpc.dll
LoadedModule[51]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[52]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[53]=C:\Windows\SYSTEM32\wkscli.dll
LoadedModule[54]=C:\Windows\SYSTEM32\NSI.dll
LoadedModule[55]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[56]=C:\Windows\SYSTEM32\WLDAP32.dll
LoadedModule[57]=C:\Windows\SYSTEM32\LOGONCLI.DLL
LoadedModule[58]=C:\Windows\SYSTEM32\SAMCLI.DLL
LoadedModule[59]=C:\Windows\SYSTEM32\SXS.DLL
LoadedModule[60]=C:\Windows\system32\dwmapi.dll
LoadedModule[61]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[62]=C:\Windows\SYSTEM32\mscomctl.OCX
LoadedModule[63]=C:\Windows\SYSTEM32\comdlg32.dll
LoadedModule[64]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.17810_none_7c5b6194aa0716f1\COMCTL32.dll
LoadedModule[65]=C:\Windows\SYSTEM32\SHCORE.DLL
LoadedModule[66]=C:\Program Files\Company\Common\MDIExtender.ocx
LoadedModule[67]=C:\Windows\SYSTEM32\VERSION.DLL
LoadedModule[68]=C:\Program Files (x86)\Common Files\System\ado\msado15.dll
LoadedModule[69]=C:\Windows\SYSTEM32\MSDART.DLL
LoadedModule[70]=C:\Windows\system32\asycfilt.dll
LoadedModule[71]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[72]=C:\Windows\system32\rsaenh.dll
LoadedModule[73]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[74]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee\comctl32.DLL
LoadedModule[75]=C:\Program Files\Company\Common\amgenutl.dll
LoadedModule[76]=C:\Windows\SYSTEM32\scrrun.dll
LoadedModule[77]=C:\Windows\SYSTEM32\msxml4.dll
LoadedModule[78]=C:\Windows\SYSTEM32\comsvcs.dll
LoadedModule[79]=C:\Windows\SYSTEM32\AUTHZ.dll
LoadedModule[80]=C:\Windows\SYSTEM32\WS2_32.dll
LoadedModule[81]=C:\Windows\system32\mswsock.dll
LoadedModule[82]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[83]=C:\Windows\System32\rasadhlp.dll
LoadedModule[84]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[85]=C:\Windows\SYSTEM32\Kerberos.DLL
LoadedModule[86]=C:\Windows\SYSTEM32\MSASN1.dll
LoadedModule[87]=C:\Windows\SYSTEM32\cryptdll.dll
LoadedModule[88]=C:\Program Files (x86)\Common Files\System\Ole DB\oledb32.dll
LoadedModule[89]=C:\Windows\SYSTEM32\sqlncli10.dll
LoadedModule[90]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.8428_none_d08a11e2442dc25d\MSVCR80.dll
LoadedModule[91]=C:\Windows\SYSTEM32\CRYPT32.dll
LoadedModule[92]=C:\Windows\SYSTEM32\1033\SQLNCLIR10.RLL
LoadedModule[93]=C:\Windows\SYSTEM32\DPAPI.DLL
LoadedModule[94]=C:\Windows\SYSTEM32\netbios.dll
LoadedModule[95]=C:\Windows\SYSTEM32\msv1_0.DLL
LoadedModule[96]=C:\Windows\system32\ntdsapi.dll
LoadedModule[97]=C:\Windows\SYSTEM32\DSPARSE.DLL
LoadedModule[98]=C:\Windows\system32\security.dll
LoadedModule[99]=C:\Windows\SYSTEM32\schannel.dll
LoadedModule[100]=C:\Windows\SYSTEM32\ncrypt.dll
LoadedModule[101]=C:\Windows\SYSTEM32\NTASN1.dll
LoadedModule[102]=C:\Windows\system32\ncryptsslp.dll
LoadedModule[103]=C:\Program Files (x86)\Common Files\System\msadc\msadce.dll
LoadedModule[104]=C:\Program Files (x86)\Common Files\System\msadc\msadcer.dll
LoadedModule[105]=C:\Windows\SYSTEM32\mscoree.dll
LoadedModule[106]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[107]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
LoadedModule[108]=C:\Windows\SYSTEM32\MSVCR120_CLR0400.dll
LoadedModule[109]=C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\6715dc4d04e35f16d482900c355325e9\mscorlib.ni.dll
LoadedModule[110]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll
LoadedModule[111]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System\60bb98fc0925ec2bdd609951e5c20dec\System.ni.dll
LoadedModule[112]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\ebaeb5bdc370618c8955257023cc15e0\System.Core.ni.dll
LoadedModule[113]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\8f60dd698047ca9b5c73acbd13b160ba\System.Configuration.ni.dll
LoadedModule[114]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\290bf464763caee761422717fa91ad07\System.Xml.ni.dll
LoadedModule[115]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[116]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.ServiceModel\81c74ec9cc65d4b2abac2f9613c4db13\System.ServiceModel.ni.dll
LoadedModule[117]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data\215ab049ebbb8f45e1815a1515e40ddf\System.Data.ni.dll
LoadedModule[118]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll
LoadedModule[119]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runteb92aa12#\c22d300d596ce7549b818413c137fb34\System.Runtime.Serialization.ni.dll
LoadedModule[120]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Numerics\ee81fa2e7f333ee787a423c2e39ee3a3\System.Numerics.ni.dll
LoadedModule[121]=C:\Windows\assembly\NativeImages_v4.0.30319_32\SMDiagnostics\ceee9d260702131765b5dc11c1bab9ba\SMDiagnostics.ni.dll
LoadedModule[122]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Servd1dec626#\9f260193b8fc10fcaf77bb839757095d\System.ServiceModel.Internals.ni.dll
LoadedModule[123]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.IdentityModel\f27daedbe2f0131a4a3b943ae5c4d80d\System.IdentityModel.ni.dll
LoadedModule[124]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Web\a564d382226dff2ee688ce04215cc0ae\System.Web.ni.dll
LoadedModule[125]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\webengine4.dll
LoadedModule[126]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[127]=C:\Windows\SYSTEM32\PSAPI.DLL
LoadedModule[128]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data7706cdc8#\35004cca95674cbc841db6e6d5db136d\System.Data.DataSetExtensions.ni.dll
LoadedModule[129]=C:\Windows\SYSTEM32\WINSTA.dll
LoadedModule[130]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Security\df4bf4ce7eea9f51ed81ca36694ea21e\System.Security.ni.dll
LoadedModule[131]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data.SqlXml\a3c0663e986ac64ef6a0248bfd3fc127\System.Data.SqlXml.ni.dll
LoadedModule[132]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Transactions\7980913823dee8722be18ac64ae00f0e\System.Transactions.ni.dll
LoadedModule[133]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.Transactions\v4.0_4.0.0.0__b77a5c561934e089\System.Transactions.dll
LoadedModule[134]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Ente96d83b35#\ab5ddef019e12fa6db6ef48993bf7f9e\System.EnterpriseServices.ni.dll
LoadedModule[135]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xaml\c03989c64aad9e4a1d8e728ad525a9a6\System.Xaml.ni.dll
LoadedModule[136]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Net.Http\019a4b5f0c9c45271a48f55a3c5906e4\System.Net.Http.ni.dll
LoadedModule[137]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runt93d54979#\3665acdd67acdf28ab024ddba3068f4c\System.Runtime.DurableInstancing.ni.dll
LoadedModule[138]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Web.Services\860a6fb9e37f2b12d136583d13471281\System.Web.Services.ni.dll
LoadedModule[139]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\1bb733a41f850f06a94b8f3550b135f5\System.Drawing.ni.dll
LoadedModule[140]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Comp46f2b404#\0aeaeef4947879fc52e5b53ae6bf1a84\System.ComponentModel.DataAnnotations.ni.dll
LoadedModule[141]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Web.8dc504e4#\ec4c990673a61d631d80f3664a777d99\System.Web.ApplicationServices.ni.dll
LoadedModule[142]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runt19c51595#\b6b16352366edee2efe6f8cc73957b34\System.Runtime.Caching.ni.dll
LoadedModule[143]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.B3325a29b#\11a73667baeaa944d54ee71ff7783d73\Microsoft.Build.Framework.ni.dll
LoadedModule[144]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Ente96d83b35#\ab5ddef019e12fa6db6ef48993bf7f9e\System.EnterpriseServices.Wrapper.dll
LoadedModule[145]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.EnterpriseServices\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.EnterpriseServices.Wrapper.dll
LoadedModule[146]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml.Linq\4eb9560e7a36228f6a9979d6aae62f69\System.Xml.Linq.ni.dll
LoadedModule[147]=C:\Windows\SYSTEM32\gpapi.dll
LoadedModule[148]=C:\Windows\SYSTEM32\cryptnet.dll
LoadedModule[149]=C:\Windows\SYSTEM32\msstdfmt.dll
LoadedModule[150]=C:\Program Files\Company\Common\IntAdvGrd.ocx
LoadedModule[151]=C:\Program Files\Company\Common\IntSbcls.dll
LoadedModule[152]=C:\Windows\SYSTEM32\OLEPRO32.DLL
LoadedModule[153]=C:\Windows\SYSTEM32\mscomct2.ocx
LoadedModule[154]=C:\Windows\SYSTEM32\ComDlg32.OCX
LoadedModule[155]=C:\Program Files\Company\Common\IntAdvIL.ocx
LoadedModule[156]=C:\Program Files\Company\Common\SomeAppText.dll
LoadedModule[157]=C:\Program Files\Company\Common\Int_FSFWJL.dll
LoadedModule[158]=C:\Windows\SYSTEM32\TabCtl32.Ocx
LoadedModule[159]=C:\Program Files\Company\Common\intpax.dll
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=SomeAppRES
AppPath=C:\Company\SomeAppRES\Pasco\SomeAppRES.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=0555BC59540DD73E4646C80815240DAD
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Brian Murphy
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