How to troubleshoot Activesync push issues with iPhone
Does anyone have knowledge of troubleshooting activesync issues on iPhone. I have noticed something my phone as well as others not getting email pushed or push notification. If I manually force a sync I will get a bunch of email to my device. The other user reboots the phone.
The sample group is:
iPhone X or iPhone XS running 12.1.2
Exchange is 2010
I have Palo Alto firewalls
The sample group is:
iPhone X or iPhone XS running 12.1.2
Exchange is 2010
I have Palo Alto firewalls
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ASKER
Is this setting on a per mailbox basis?
It goes to a throttling policy. You can create a new policy and apply it to specific mailboxes, or change the values to the default throttling policy.
ASKER
I have a question:
I did see one instance of 2915 event:
Process w3wp.exe () (PID=1412). User 'Sid~domain\username~EWS~f
would this affect all mailboxes or just the one indicated?
I did see one instance of 2915 event:
Process w3wp.exe () (PID=1412). User 'Sid~domain\username~EWS~f
would this affect all mailboxes or just the one indicated?
Just that mailbox.
ASKER
Ok. So I had one of the users coming to me this morning say that the last email sync was this morning @ 6:30 AM. I do not see any event id for 2915 for this user.
I did find someone found a SYN cache setting on their Firewall and disabling it resolved their issue.
I did find someone found a SYN cache setting on their Firewall and disabling it resolved their issue.
ASKER
Have not done anything with this yet being that I did not see any additional events.
ASKER
It's been pretty quiet on this front. I did not change anything as of yet, but I feel that this may help someone else. I will reward you the points
ASKER