troubleshooting Question

How do I fix "Outlook experienced a serious problem with the adobe document cloud "

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JoeM21Flag for United States of America asked on
OutlookAdobe AcrobatWindows 7
10 Comments1 Solution605 ViewsLast Modified:
Some users intermittently get Outlook error message "Outlook experienced a serious problem with the 'adobe document cloud for microsoft outlook - acrobat' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available." They get it infrequently.

I have an Outlook error event 1000 at the same time: "Add-in execution error. Outlook crashed during the 'Close' callback of the 'ItemEvents' interface while calling into the 'Adobe Document Cloud for Microsoft Outlook - Acrobat' add-in."

Adobe accounts are set up, users are logged in, and addin is enabled. Few, if any, actually use it.

What is going wrong? How do I fix it without just disabling the add-ins?

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Outlook 2010 14.0.7214.5000 in Home & Business edition, Acrobat DC 19.010.20069,
Windows 7 Pro (32) 6.1.7601, SBS 2008 network
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