troubleshooting Question

Outlook IMAP won't send emails... unless I Forward the message. NO ERRORS

Avatar of Tim Wells
Tim Wells asked on
Windows 10OutlookWindows OS
6 Comments1 Solution70 ViewsLast Modified:
Hello all, I have a rather odd issue concerning Outlook 365 and IMAP.  I setup a new laptop for a friend.  Windows 10 PRO.  We installed a fresh copy of Office 365 and setup her work email which is IMAP.  Everything seemed ok.  Then this morning she called saying emails were stuck in her Outbox.  So I remote into her PC and sure enough.  The only way I can get her email to send is if I right click on the email and select Forward.  Then put the recipients email address in to the CC field and it will send.  Then I have to delete the original email from the Outbox.  Thoughts?

Thanks,

Tim
ASKER CERTIFIED SOLUTION
Daniel PineaultPresident / Owner CARDA Consultants Inc.
Join our community to see this answer!
Unlock 1 Answer and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros