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@Tim,<br />
<br />
That is an interesting one, I would have to agree with the first step that @Daniel gave you as it definitely sounds like corruption of the application and or mail profile. It could also very easily be Malware as you are able to send a message if you &quot;Forward or CC&quot; the message and not though normal channels. If it was a configuration issue, you would not be able to even do that. <br />
<br />
If rebuilding the application doesn't fix the issue, I would highly suggest you scan the machine for malware.
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Try repair the pst file..<br />
<a href="https://support.office.com/en-us/article/repair-outlook-data-files-pst-and-ost-25663bc3-11ec-4412-86c4-60458afc5253" rel="ugc">https://support.office.com/en-us/article/repair-outlook-data-files-pst-and-ost-25663bc3-11ec-4412-86c4-60458afc5253</a>
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Definitely not malware as this is a brand new laptop right out of the box. &nbsp;She hasn't had a chance to infect it yet :). &nbsp;I did a scan and found nothing unusual. &nbsp;<br />
<br />
I then did the Office Repair and that seems to have solved the problem. &nbsp;I was trying to avoid doing a new Outlook Profile as I didn't want her to have to re-download all of her email because she has years and years with of emails. &nbsp;Thank God the Office Repair seems to have worked. &nbsp;If it comes back I'll let you know!<br />
<br />
Thanks!<br />
<br />
Tim Wells
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@tim<br />
<br />
Thanks for the update, so the issue appears on the outside to be Corruption with the outlook profile. Or it could also be related to any folder redirection or roaming profile settings that you have setup on your network.
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No comment has been added to this question in more than 21 days, so it is now classified as abandoned.<br />
<br />
I have recommended this question be closed as follows:<br />
<br />
Accept: 'Daniel Pineault' (<a href="https:#a42769898" rel="ugc">https:#a42769898</a>)<br />
<br />
If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.<br />
<br />
seth2740<br />
Experts-Exchange Cleanup Volunteer
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<div class="content wysiwyg-content">
Hello all, I have a rather odd issue concerning Outlook 365 and IMAP. &nbsp;I setup a new laptop for a friend. &nbsp;Windows 10 PRO. &nbsp;We installed a fresh copy of Office 365 and setup her work email which is IMAP. &nbsp;Everything seemed ok. &nbsp;Then this morning she called saying emails were stuck in her Outbox. &nbsp;So I remote into her PC and sure enough. &nbsp;The only way I can get her email to send is if I right click on the email and select Forward. &nbsp;Then put the recipients email address in to the CC field and it will send. &nbsp;Then I have to delete the original email from the Outbox. &nbsp;Thoughts?<br />
<br />
Thanks,<br />
<br />
Tim
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Hello all, I have a rather odd issue concerning Outlook 365 and IMAP.  I setup a new laptop for a friend.  Windows 10 PRO.  We installed a fresh copy of Office 365 and setup her work email which is IMAP.  Everything seemed ok.  Then this morning she called saying emails were stuck in her Outbox.  So I remote into her PC and sure enough.  The only way I can get her email to send is if I right click on the email and select Forward.  Then put the recipients email address in to the CC field and it will send.  Then I have to delete the original email from the Outbox.  Thoughts?

Thanks,

Tim

Outlook IMAP won't send emails... unless I Forward the message.  NO ERRORS

Windows 10 is a personal computer operating system featuring the "universal application architecture" (UAP); apps can be designed to run across multiple devices with nearly identical code, including PCs, tablets, smartphones, embedded systems, Xbox One, Surface Hub and HoloLens. Windows 10 also includes a virtual desktop system, a window and desktop management feature called Task View, the Microsoft Edge web browser, support for fingerprint and face recognition login, voice-based search (Cortana), new security features for enterprise environments, and DirectX 12 and WDDM 2.0 to improve the operating system's graphics capabilities for games.

Windows 10

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

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