Can't open excel files.

Omar Soudani
Omar Soudani used Ask the Experts™
on
Can't open excel files by double clicking, I get the error in the image. Error message
However, I can open the file from excel by going to file > open and select it.

Windows 10, office 2016.

Thanks,
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Daniel PineaultPresident / Owner CARDA Consultants Inc.
Distinguished Expert 2018

Commented:
Office is properly activated?
Does this happen with all workbooks or just this one in particular?
Have you rebooted the computer?
Have you tried performing an Office Repair?
What Excel build are you running currently?  Have you tried manually updating or revert the build?
Have you tried uninstalling/reinstalling Office?
DevAdminSystem Engineer | .NET Developer | Microsoft MVP | Technical Speaker

Commented:
Also I suggest you try to remove Excel, reboot the system and reinstall Excel
President / Owner CARDA Consultants Inc.
Distinguished Expert 2018
Commented:
If you have to uninstall Office, be sure to use Option 2 from https://support.office.com/en-ie/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8.  Just manually uninstalling doesn't always cleanup everything leaving behind registry keys, files that can mean that even after a reinstallation the problem remains.  Option 2 does a much more thorough uninstallation.
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EirmanChief Operations Manager

Commented:
Are you double clicking on a shortcut on your desktop or
Have you actually stored your Excel File in your desktop folder ?

Storing files in your desktop folders is not a good idea - You should only have shortcuts.

Right click the desktop icon and click on properties and post back the results.

If you have a problem with a shortcut, try deleting it and re-creating it.
Daniel PineaultPresident / Owner CARDA Consultants Inc.
Distinguished Expert 2018

Commented:
Storing files in your desktop folders is not a good idea - You should only have shortcuts.
Why?  That simply is not the reality in the real world.  I know numerous users that live entirely out of their Desktop folder.  Perhaps a best practice, from an IT perspective, but certainly not a functional requirement by any means.

Moreover, whether the file reside on the desktop, or any other location, should not impact the ability to launch the file by double-clicking on it.
Omar SoudaniSenior System Engineer

Author

Commented:
Office is properly activated?  Yes
Does this happen with all workbooks or just this one in particular? All workbooks
Have you rebooted the computer? Yes
Have you tried performing an Office Repair? Yes
Have you tried uninstalling/reinstalling Office? Yes, from control panel >uninstall software.
Are those shortcuts? No.
"be sure to use Option 2 .." I tried to use the uninstall tool and got an error. uninstalling through control panel works though.
Omar SoudaniSenior System Engineer

Author

Commented:
Restarted and tried the tool again to remove office. reinstalled and it worked fine.

Thank you all.
DevAdminSystem Engineer | .NET Developer | Microsoft MVP | Technical Speaker

Commented:
Good thanks for your feedback!

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