Experts, I need your help.
Our support team relies on remote assistance (msra.exe) for end user support. There is a bug in windows 10 v1803 and 1809 that affects this component and I am trying to make Microsoft aware of it. I have used the feedback app already half a year ago, but Microsoft has not done anything about it.
I created a Technet thread and I ask you to upvote that thread to let Microsoft know that several people care.
I case you think "why should I care?": msra.exe is a free and built-in way for easy end-user assistance, it is a must-know for admins in my opinion.
My thread holds steps to reproduce the problem and anyone should be able to confirm it within less than 5 minutes.
Points for anyone who reproduces this and upvotes that thread: https://social.technet.microsoft.com/Forums/ie/en-US/c1f4acda-e579-49bb-92af-22d73f9204ca/remote-assistance-msraexe-will-need-45-seconds-to-connect-from-win10-1809-or-1803?forum=win10itprogeneral