Problems installing Skype Web app

birdn
birdn used Ask the Experts™
on
Hi everyone,

I'm trying to install the Microsoft Lync Web App Plugin.  I get to a point during the process where I'm prompted to run the plug in, in order to get audio and video.  However, as the progress bar gets to about 90% complete a dialogue box generates and indicates the "The specified account already exists", then closes and the users is never able to reach their meeting.

Here are some details surrounding the setup -

  • The device is a Dell laptop
  • The OS is a WIN 7 64-bit platform
  • Running Microsoft Office 2013
  • This is a domain environment
  • The user is a standard user on the laptop
  • I, as an admin, have installed the Skype Meetings App as I can see it listed in Control Panel
  • I've also got the latest version of Silver Light installed
  • I've also uninstalled and reinstalled the Skype Meetings App a couple times and get the same dialogue box - Account Already Exists
  • I've cleared the cache and history
  • We don't run Office 365

I'm a bit stumped.  Any thoughts?

Thanks for your help.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
birdnAnalyst

Author

Commented:
To add, internally, which is the case for this user, we used Skype for Business.  Which is where this message stems from.  In the body of the meeting (within Outlook), the URL is what is pointing to the Web App install.
Architect/Designer
Commented:

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial