Can't email from Godaddy to Verizon, AOL, Yahoo
Can't email to Verizon, AOL or Yahoo from Godaddy account. Logged in to Godaddy webmail so its not the client. Logged in from several locations. Made new Godaddy emails on the same domain. Domain is not listed in RBL blocking anywhere. Godaddy says their mail servers are fine. CAN send to all three other ISPs from several other email addresses which are not on Godaddy.
bbao
do you see any bounced-back emails (non-delivery notifications) for your outgoing emails?
ASKER
Depends on which ISP.. i didnt get anything bounced from Hotmail (yeah sorry them too lol).. here is yahoo (replaced email with xxxx)
Reason: There was an error while attempting to deliver your message with [Subject: "Test"] to xxxxx@yahoo.com. MTA p3plwbeout14-04.prod.phx3.
Reporting-MTA: dns; p3plwbeout14-04.prod.phx3.
Received-From-MTA: dns; p3plgemwbe14-05.prod.phx3.
Arrival-Date: Mon, 07 Jan 2019 06:33:50 -0700
Final-recipient: rfc822; xxxxx@yahoo.com
Diagnostic-Code: smtp; 554 Message not allowed - [PH01] Email not accepted for policy reasons. Please visit https://help.yahoo.com/kb/postmaster/SLN5067.html [120]
Last-attempt-Date: Mon, 07 Jan 2019 06:34:22 -0700
Reason: There was an error while attempting to deliver your message with [Subject: "Test"] to xxxxx@yahoo.com. MTA p3plwbeout14-04.prod.phx3.
Reporting-MTA: dns; p3plwbeout14-04.prod.phx3.
Received-From-MTA: dns; p3plgemwbe14-05.prod.phx3.
Arrival-Date: Mon, 07 Jan 2019 06:33:50 -0700
Final-recipient: rfc822; xxxxx@yahoo.com
Diagnostic-Code: smtp; 554 Message not allowed - [PH01] Email not accepted for policy reasons. Please visit https://help.yahoo.com/kb/postmaster/SLN5067.html [120]
Last-attempt-Date: Mon, 07 Jan 2019 06:34:22 -0700
Blocked for policy reasons...
What did you email to the address? Can you paste the body of the message in here?
What did you email to the address? Can you paste the body of the message in here?
ASKER
which one? I sent several emails to several yahoo, aol, hotmail and verizon email addresses. All other ones go through. Even tried CC'ing people at other domains which were fine. I tried Test in the subject line, with just 'let me know if you get this' and i tried things like 'hey, its me' in the subject line.. no scary keywords or links.
You may want to get back with GoDaddy support. They are hit and miss with knowledge so sometimes getting a different tech will yield totally different results.
ASKER
I'll try again.. Three people at the company have tried calling them and they all say its the other ISPs problem... as usual.
The web page cited at Yahoo suggests that it's the content of your message that's causing the problem. This is consonant with Verizon and AOL also blocking the message. That, combined with the fact that the message is coming from godaddy, is probably the issue.
godaddy has sullied their reputation over the last several years and receiving MTAs (mine among them) may give emails emanating from godaddy an automatic downcheck on the spam filter score.
Adding to this is the issue that as you continue trying to send emails to domains already rejecting your emails, your domain's reputation becomes even lower at those MTAs and eventually, no matter what the content, all your email will be rejected.
If you send many outgoing emails, consider sending through an SMTP relay such as SMTP2Go instead. Up to 2000 emails per month are free and it's a small fraction of a cent after that. SMTP2Go also prefilters your emails so that if there are any issues it'll bounce them back immediately and not offend the receiving MTAs resulting in an even lower score for your domain.
godaddy has sullied their reputation over the last several years and receiving MTAs (mine among them) may give emails emanating from godaddy an automatic downcheck on the spam filter score.
Adding to this is the issue that as you continue trying to send emails to domains already rejecting your emails, your domain's reputation becomes even lower at those MTAs and eventually, no matter what the content, all your email will be rejected.
If you send many outgoing emails, consider sending through an SMTP relay such as SMTP2Go instead. Up to 2000 emails per month are free and it's a small fraction of a cent after that. SMTP2Go also prefilters your emails so that if there are any issues it'll bounce them back immediately and not offend the receiving MTAs resulting in an even lower score for your domain.
ASKER
The company sends very few emails and I didn't see any viruses on the network. I looked at the sent items and there is nothing questionable that I could see. ALL of the tests I sent out to various emails contained no odd keywords at all anywhere in the message or formatting.
I was just wondering if anyone knew of a blacklist I wasnt familiar with or something.
I was just wondering if anyone knew of a blacklist I wasnt familiar with or something.
My guess is an incorrect or missing SPF record.
An SPF record is a DNS record listing the IP addresses that you send mail from. If you are using Godaddy, then you need to have Godaddy's mail sending IPs included in your domain's SPF record.
NO SPF record will cause the odd rejection. A misconfigured SPF will cause a LOT of email to be blocked.
More here:
https://en.wikipedia.org/wiki/Sender_Policy_Framework
http://www.openspf.org/
An SPF record is a DNS record listing the IP addresses that you send mail from. If you are using Godaddy, then you need to have Godaddy's mail sending IPs included in your domain's SPF record.
NO SPF record will cause the odd rejection. A misconfigured SPF will cause a LOT of email to be blocked.
More here:
https://en.wikipedia.org/wiki/Sender_Policy_Framework
http://www.openspf.org/
Also, to troubleshoot further, point a browser at:
https://www.mail-tester.com/
This will give you an email address for you to send a test email to. After you send it, wait a minute, then view the report. It will give you a pretty good analysis of anything that may cause rejection of your email.
https://www.mail-tester.com/
This will give you an email address for you to send a test email to. After you send it, wait a minute, then view the report. It will give you a pretty good analysis of anything that may cause rejection of your email.
ASKER
The SPF and DMARC records both test out fine. There is no DKIM record.
And the mail-tester website actually says the same thing. Its saying everything is fine except for the dkim is invalid and its on 1 blacklist, SORBS. Went to sorbs and it says it is listed but its an invalid and outdated listing for spam in 2017. I went ahead and tried to delist but it just gives me an error message: An Error Occurred Processing Your Request Bad Network.
So mail-tester gives me an error saying the DKIM is bad but it actually shows me the DKIM dns record, which is odd because there isn't one and Godaddy doesn't offer that service. So I just copied the record that was shown and added it to the dns. I'll give it a few hours and try again. If its actually invalid I'll try getting a new one and try that. You really shouldn't have to have a DKIM to send emails along with a valid spf but whatever.
And the mail-tester website actually says the same thing. Its saying everything is fine except for the dkim is invalid and its on 1 blacklist, SORBS. Went to sorbs and it says it is listed but its an invalid and outdated listing for spam in 2017. I went ahead and tried to delist but it just gives me an error message: An Error Occurred Processing Your Request Bad Network.
So mail-tester gives me an error saying the DKIM is bad but it actually shows me the DKIM dns record, which is odd because there isn't one and Godaddy doesn't offer that service. So I just copied the record that was shown and added it to the dns. I'll give it a few hours and try again. If its actually invalid I'll try getting a new one and try that. You really shouldn't have to have a DKIM to send emails along with a valid spf but whatever.
You're trying to send using a GoDaddy outgoing IP.
If you have unlimited time + budget for setup + daily return loop management (SMTP responses from every Mailbox Provider), then relay your mail through GoDaddy.
If your time is better invested in other activities, then use mail relay services for near 100% email deliverability for a few minutes of setup work.
1) For your transactional mail, just use a Gmail account.
2) For bulk mail, use a MailGun account. First 10K messages/month are free with MailGun.
I work with mail problems daily + unless you also resolve mail problems, all day, every day, fixing problems like this can take a very long time.
All that's required is...
1) Ensure your SPF, DKIM, DMARC records are correct. Use testers for this.
2) Scrub/Remove recycled spam traps all the time.
This is a bit tricky. My normal suggestion to people setting up a Scrub policy is to send 2x messages every week + scrub recipients who buy something every 8x messages. Normally you'll segment contacts onto different lists if they purchase some continuity product.
Oath (owns Yahoo + AOL recipients) + Prodigy (many domains) are the worst offenders for running recycled spam traps.
Even if you use MailGun or some other relay service, you still must implement a Scrub policy to continually prune recycle spam traps.
If you have unlimited time + budget for setup + daily return loop management (SMTP responses from every Mailbox Provider), then relay your mail through GoDaddy.
If your time is better invested in other activities, then use mail relay services for near 100% email deliverability for a few minutes of setup work.
1) For your transactional mail, just use a Gmail account.
2) For bulk mail, use a MailGun account. First 10K messages/month are free with MailGun.
I work with mail problems daily + unless you also resolve mail problems, all day, every day, fixing problems like this can take a very long time.
All that's required is...
1) Ensure your SPF, DKIM, DMARC records are correct. Use testers for this.
2) Scrub/Remove recycled spam traps all the time.
This is a bit tricky. My normal suggestion to people setting up a Scrub policy is to send 2x messages every week + scrub recipients who buy something every 8x messages. Normally you'll segment contacts onto different lists if they purchase some continuity product.
Oath (owns Yahoo + AOL recipients) + Prodigy (many domains) are the worst offenders for running recycled spam traps.
Even if you use MailGun or some other relay service, you still must implement a Scrub policy to continually prune recycle spam traps.
ASKER
They don't do email blasts.. just a few emails a day. Computer are clean. One IP associated with Godaddy is listed on one of the spam servers but not sure if thats causing it. They shouldnt need to use gmail when they have a godaddy account and email addresses. You shouldn't need to setup dkim (which godaddy doesnt offer anyway).. everything else is setup properly. I'm just going to tell them they need to leave Godaddy.
ASKER CERTIFIED SOLUTION
membership
Create a free account to see this answer
Signing up is free and takes 30 seconds. No credit card required.