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Shain AllenFlag for United States of America

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How do Office 365 usernames that contain #EXT# get created?

I have a staff person who is collaborating with people who are not on staff. She’s been sharing O365 SharePoint documents and folders successfully for a long time. She successfully shared a particular document with someone but suddenly the person she shared with is getting the following error:
“That didn’t work. We’re sorry, but username@gmail.com can’t be found in the sharepoint.com directory”

I  would have assumed an account for the external user in the form of: username_gmail.com#EXT#@ourdomain.com would have been created. but it didn't. I see lots of other user names in that form.
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Avatar of Vasil Michev (MVP)
Vasil Michev (MVP)
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Not an ideal solution but it looks like it's the only one.

thank you!!