Zach
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Contacts missing Info when hosted with Office 365
I have a weird question. We recently moved from In House exchange over to office 365 and since the move we have had some users (not all) complain about contacts messing up. We will have users that have a contact with a phone number in it and all of a sudden the phone number will no longer show under the contact. I have made sure all the contact is wrong in OWA as well when the issue is reported to me. This is happening to users on both iPhones and Android, and the contacts that are missing the info are also on multiple device types, it's not just iPhone or Android. I have run the reports in Office 365 and don't see any unusual activity but it is becoming a widespread problem. Any Ideas?
I'll bet it's an issue with the default syncing behavior and that they are set to overwrite the information in the device (replace). The result would be that, if info is saved in a phone contact, that info disappears during the next sync. It ought to be fairly easy to test for.
ASKER
I found that it is pulling the contact info off the Office 365 Contact and overwriting the local contact on the cell phone. Went through and updated all the contact info on the office 365 contacts and now this has stopped.
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