In need of older Twain driver version.

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ppinc

In need of older Twain driver version.

I have a client experiencing an issue with scanning into Thomson Reuters File Cabinet from a Xerox AltaLink B8055. The user is able to intiate the scan, however in the when the items appear in the preview window, prior to import FileCabinet crashes. I believe I have narrowed it down to a software incompatibility between the Xerox twain driver and the software. I am looking for an older version of the the Twain driver as the issue just started at the beginning of December 2018. Currently, she has Xerox Twain version 7.2.25 installed. I've contacted Xerox support and have been told that they do not hold onto legacy copies of their drivers...

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Joe Winograd🇺🇸

What version of Windows, including bit level?

Note that TWAIN/WIA driver Version 7.2.25.0 was released on 17-Dec-2018:
https://www.support.xerox.com/support/altalink-b8000-series/downloads/enus.html?operatingSystem=win10x64&fileLanguage=en

So, if the problem "started at the beginning of December", it may not be the driver.

One idea is to upgrade the firmware. At the same link as above, you'll find firmware Version 101.008.008.27400, dated 26-Nov-2018 (click Firmware in the Quick Picks panel). Another idea is to try the WIA driver instead of TWAIN (if, of course, the Thomson Reuters app supports WIA). Regards, Joe

Dr. Klahn

Opinion: Before upgrading the firmware (as that is usually a one-way, unreversable process and may get you in worse trouble than you are now) ... look at any alternatives that don't involve firmware changes.

Step back to when it was working. Load the full backup of the system made before the problem started occurring. If the issue is a driver, then this should take care of the issue. Then disable automatic updates for that specific product.

If this doesn't solve the problem, then IMO look at an alternate TWAIN support product such as VueSoft and see if it supports the device.

https://www.hamrick.com/

Joe Winograd🇺🇸

I'll add my opinions to Dr. Klahn's. :)

First, I like to put updated firmware on my devices. Is there a risk? Sure, but there are also potential issues in not keeping them updated. In decades of firmware updates, I've never bricked a device, although it is certainly possible.

Second, I've been a big fan of VueScan for many years and Ed Hamrick has been very helpful. However, in many cases, VueScan will not work unless you have the scanner driver already installed. It's always a good idea to look at VueScan's list of supported scanners to see if your particular scanner needs a driver from the scanner manufacturer:
http://www.hamrick.com/vuescan/vuescan.htm#supported

As far as I can tell from the Xerox list, VueScan does not support your AltaLink B8055.

Regards, Joe

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