Hello fellow Experts Exchange members:
I have one user who reports that she often sends the same Word document (updated constantly) to the same users.
She reports that recently the recipients reported that the Word documents they received are missing text and have lines out-of-order.
I have attached a screenshot of the original document and the document the recipients received. (Text has been blacked out for privacy, and missing text on the received document is indicated by brown squares).
All of the users are in the same mail domain handled by the same Exchange server, and no other users have reported any issues with Word attachments missing information.
The user attaches the Word document using the "Attach Item" button in a mail message in Outlook and not using the "Send As" button in Word.
She reports that even test messages sent to herself are missing text, but she has not experienced any other issues with her computer.
I have reviewed the event log entries on both her computer and the Exchange server but have not discovered anything suspicious.
Have any Experts Exchange members experienced a similar situation and could offer pointers on the resolution?