I am the system administrator on the IBM i platform. We have hundreds of printers throughout our enterprise. I recently came on board and have a couple of people that handle day to day operations. One area they spend a significant amount of time on is printer support. It seems when a printer runs out of paper, instead of a simple loading of the paper here are the steps required (sometimes) to get the printers functional again: ENDWTR *IMMED, Vary it off, physically unplug the printer, plug it back in, vary it on and STRPRTWTR. Wow!! This doesn't happen all the time but quite often. If we don't follow these steps, the writer looks active but a spooled files will sit in a PND status and never get to a WTR status. However, with the printer in this status I can use an LPR command to send a SCS spooled file to the printer and it prints fine.
I should state that we are on V7R2 with the latest PTF's applied.
Attached are two pdf's. The configuration of one of our printers and a joblog when the above condition exists.
I guess what I'm asking is this... Has anyone else run into this? And if so, is there any solution beyond what we are doing? I even tried a vary on with a reset to no avail.