Avatar of LockDown32
LockDown32
Flag for United States of America asked on

Windows 10 Printer Icons

Windows 10 Pro X64 1809. One of the printer icons in "Devices and Printers" is the picture of a folder. It is a Officejet Pro 8600. All the other printers have the same old, drab icon but this one. Whit is this one icon not the same and how can I change it?
Printers and ScannersWindows 10Windows OS

Avatar of undefined
Last Comment
John

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
John

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
LockDown32

ASKER
The printer works fine. Prints and scans without issue. Just curious as to why the icons is a folder and how to change it back.
John

Try removing the icon. Does that work. Something may have changed about the printer as icons like that do not show up here.
Brian B

To answer your question more specifically...
Many printers use a custom icon from the manfacturer. In your case the icon may have been corrupted so windows replaced it with a default icon. If you are like me and go with "if it ain't broke don't fix it" since everything works you might as well leave it. If you really want to fix it, removing the printer as above and reinstalling it will probably fix the icon.
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
LockDown32

ASKER
I know custom icons were available in Windows 7 but I don't believe they are available in Windows 10 are they? I do agree with the "if it ain't broke don't fix it"  but if everyone did that EE would be out of business :)
John

The only driver from HP (OJ8610_198.exe and equivalent) dates from 2015 or thereabouts and is not compliant with V1809. HP now supplies their drivers by Windows Update.

So your icon would likely be a hangover from some prior HP update / repair. Remove it. Does that work?
Kimputer

Printer icons display according to MS's hardware database. I know for a fact that most of the HP Officejet Pro 8xxx series are displayed correctly for all my customers (meaning the icon is pretty much recognizable as the correct model). Therefore, I suggest you carefully try to delete ALL HP related drivers, and the printer, and after a reboot, let Windows auto detect the printer.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
LockDown32

ASKER
I don't think it is a specific printer issue. I went back and looked at several of my customers Windows 10 computers. Some are correct (as if they were supplied by the manufacturer's software) and other are a generic icon as if they were supplied by Microsoft. Ones like "Microsoft Print to PDF" (that comes with Windows now), Microsoft XPS Document Writer, ABS PDF Driver v400 all have a generic "grey box" type of icon. Others, like you mention the 8xxx have a very specific icon. Not only is my 8600 a folder by I have a Lexmark B2300 and just today added a LaserJet 1300 and they as well have a generic "grey box" icon. So it isn't jet the HPs. Sounds like my Windows. So you have no control over these icons?
Kimputer

You only have control if you dig VERY VERY deep:
-  Windows hardware metadata adjustments
And are extremely creative:
- FULL COMPLETE icon set, all sizes, all alpha channels

It would probably take you a few months to figure it out (For Win7 there were some complicated steps and software for it, for Win10 I have not seen it yet)
John

Is the icon removable? I don't see these on my own machines, and also not where we have HP LaserJet printers installed
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
LockDown32

ASKER
Time to wipe and re-install Windows :)
John

Looks like it, yes.  Thanks for the update.