Windows 10 Printer Icons

LockDown32
LockDown32 used Ask the Experts™
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Windows 10 Pro X64 1809. One of the printer icons in "Devices and Printers" is the picture of a folder. It is a Officejet Pro 8600. All the other printers have the same old, drab icon but this one. Whit is this one icon not the same and how can I change it?
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Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
I have an HP 8610 right here on V1809. The existing HP software does not work well at all any more. The software dates from 2015.  

So uninstall the printer and associated printer devices from Devices and Printers so it is gone (you may have to clear the Print Spooler first).

Then restart, and used Devices and Printers, Add Printer.  Add the printer from Devices and Printers, Add Printer.  

When all done use the HP Smart App for Scanning and Printer adjustments.

I had to do this on both my Windows 10 machines.  The result is fine and all works.
LockDown32Owner
Top Expert 2016

Author

Commented:
The printer works fine. Prints and scans without issue. Just curious as to why the icons is a folder and how to change it back.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Try removing the icon. Does that work. Something may have changed about the printer as icons like that do not show up here.
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Brian BEE Topic Advisor, Independant Technology Professional

Commented:
To answer your question more specifically...
Many printers use a custom icon from the manfacturer. In your case the icon may have been corrupted so windows replaced it with a default icon. If you are like me and go with "if it ain't broke don't fix it" since everything works you might as well leave it. If you really want to fix it, removing the printer as above and reinstalling it will probably fix the icon.
LockDown32Owner
Top Expert 2016

Author

Commented:
I know custom icons were available in Windows 7 but I don't believe they are available in Windows 10 are they? I do agree with the "if it ain't broke don't fix it"  but if everyone did that EE would be out of business :)
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
The only driver from HP (OJ8610_198.exe and equivalent) dates from 2015 or thereabouts and is not compliant with V1809. HP now supplies their drivers by Windows Update.

So your icon would likely be a hangover from some prior HP update / repair. Remove it. Does that work?

Commented:
Printer icons display according to MS's hardware database. I know for a fact that most of the HP Officejet Pro 8xxx series are displayed correctly for all my customers (meaning the icon is pretty much recognizable as the correct model). Therefore, I suggest you carefully try to delete ALL HP related drivers, and the printer, and after a reboot, let Windows auto detect the printer.
LockDown32Owner
Top Expert 2016

Author

Commented:
I don't think it is a specific printer issue. I went back and looked at several of my customers Windows 10 computers. Some are correct (as if they were supplied by the manufacturer's software) and other are a generic icon as if they were supplied by Microsoft. Ones like "Microsoft Print to PDF" (that comes with Windows now), Microsoft XPS Document Writer, ABS PDF Driver v400 all have a generic "grey box" type of icon. Others, like you mention the 8xxx have a very specific icon. Not only is my 8600 a folder by I have a Lexmark B2300 and just today added a LaserJet 1300 and they as well have a generic "grey box" icon. So it isn't jet the HPs. Sounds like my Windows. So you have no control over these icons?

Commented:
You only have control if you dig VERY VERY deep:
-  Windows hardware metadata adjustments
And are extremely creative:
- FULL COMPLETE icon set, all sizes, all alpha channels

It would probably take you a few months to figure it out (For Win7 there were some complicated steps and software for it, for Win10 I have not seen it yet)
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Is the icon removable? I don't see these on my own machines, and also not where we have HP LaserJet printers installed
LockDown32Owner
Top Expert 2016

Author

Commented:
Time to wipe and re-install Windows :)
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Looks like it, yes.  Thanks for the update.

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