In windows 10 search not working

Varshini S
Varshini S used Ask the Experts™
on
I'm having windows search issue, so i have  applied following steps: But still it is not working.

Restart your computer
End Cortana's process
Restart Windows Explorer
Restart Windows Search service
Use Windows troubleshooter to restore indexing services
Set startup options and restart Windows Search
Change the size of your paging file
Disable Zemana AntiLogger Free keystroke encryption (not applicable since I'm not using this)

OS: Windows 10 version 1809 (OS Build 17763.253)

User, I'm having this issue as an "Administrator"
But when I log in other accounts in the PC windows search is working fine.

Here is the screenshot for this issue: windows search issue
When I use the task view near to the search, windows search is working fine.

Here is the screenshot:search works fine
How to resolve this issue?
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Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018
Commented:
Hi Varshini,

I've seen this problem happen once due to a corrupt user profile. To rule that out as the cause for yourself, please try creating a temporary user profile and checking to see if the behaviour occurs there.

If that resolves it, then you'll need to make that test profile permanent and copy your user info across to it.

I wrote an article on this process a while back which you might find helpful at the following link:

Creating a Local Administrator User Profile in Windows 10

If you need to create a Microsoft Account user profile, then step by step instructions on doing that are explained in another article I wrote here:

Create a new Microsoft Account User Profile in Windows 10

I'd recommend trying it with a local administrator profile first though, as it's quite easy to change a local profile into a Microsoft Connected profile later should you need to keep it.

Hope that's helpful.

Regards, Andrew
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Search should look much different in v1809 showing a sub window of what you can search on.

So in addition to the above, open an admin command prompt and run SFC /SCANNOW followed by DISM.exe /online /Cleanup-Image /restorehealth

Restart and test

Please let us know

Author

Commented:
John : Here is the output :

 SFC /SCANNOW

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.


DISM.exe /online /Cleanup-Image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.1

Image Version: 10.0.17763.253

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
So if the above does not fix the issue and the suggestion further back of a new Windows Account does not solve the problem, then you need to try a Windows 10 Repair Install from the  Microsoft Media Creation Link

Author

Commented:
John: Windows 10 Repair delete my all the stuff in PC?
Distinguished Expert 2018

Commented:
Why repair windows if it's a corrupted profile? Repairing windows will not change the profile.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Windows Repair can keep everything but it cannot repair a broken Profile as noted above. So you do need to test with a new Windows Profile

Author

Commented:
John: I'm not having issues in the new windows profile. windows search working fine in the new profile.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So then you need to replace the profile as Andrew suggested earlier.  A Windows Repair will not help you.

Author

Commented:
John & Andrew: Can I use the below link to re-install the windows? please let me know

https://www.microsoft.com/en-us/software-download/windows10
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Yes.  I added some details here.

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Save.
Create a USB Windows Installation key and then run Setup on the USB Key.
This will launch the Repair and proceed normally

Author

Commented:
Thank You, Do I need to back up the system before doing this?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
I always ensure important documents are always backed up,

However, if the computer is running reasonably well, then you can Keep Everything and nothing will be lost.

I have done quite a number of Repair Installs.

Author

Commented:
Downloading media in USB now. Do I need to restart the computer to launch the repair?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
No. It will download, start installing and restart as needed.
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
Varshini, simply follow the steps as detailed in my article(s).

The process works and everything is explained in step by step fashion with graphics. If something doesn't happen the way I've detailed, post here for clarification.

Regards, Andrew
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
Here you go Varshini.

Non Destructive Repair of Windows 10 - Answers to commonly asked questions

Hope that's helpful.

Regards, Andrew
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018
Commented:
Varshini,

Please also note that while using the above link to reinstall Windows 10 will likely do no harm, if the search function is working as per your earlier comment here:

I'm not having issues in the new windows profile. windows search working fine in the new profile.

What you are now doing is likely not necessary and an unneeded step. Follow the advice given in my article(s) about permanently replacing your profile that I gave you as the very first comment in your question and the issue should be solved for you.

I have no idea why you are doing a Windows repair. Can you explain that please?

Cheers, Andrew
Distinguished Expert 2018

Commented:
Sorry, but why would you want to reinstall the PC? It's just a broken profile which needs to be deleted and re-created.

Author

Commented:
Andrew:  I have gone through your link https://www.experts-exchange.com/articles/31553/Creating-a-Local-Administrator-User-Profile-in-Windows-10.html
and followed all the steps. The article is awesome!

The new profile I have no issues. So I decided to copy my profile as mentioned your link
https://www.experts-exchange.com/articles/31555/Create-a-new-Microsoft-Account-User-Profile-in-Windows-10.html

But I had some issues copying the profile. One is email, I'm using outlook so I need to configure after the copying the profile. That will take more time and some application configure to use the profile so I need to assign the credentials to work with that application.

So I decided to repair the windows.
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018
Commented:
Andrew:  I have gone through your link https://www.experts-exchange.com/articles/31553/Creating-a-Local-Administrator-User-Profile-in-Windows-10.html
and followed all the steps. The article is awesome!

My pleasure, glad you found it helpful.

But I had some issues copying the profile. One is email, I'm using outlook so I need to configure after the copying the profile. That will take more time and some application configure to use the profile so I need to assign the credentials to work with that application.

So I decided to repair the windows.

Varshini, thank you for clarifying. What you are doing is both unnecessary and will not help with your problem in copying your Outlook information. Go ahead and do the repair if you'd like to, but it won't make any difference.

If you are having issues copying Outlook info into your new profile, raise another question or even ask here and I'll be happy to help.

Regards, Andrew

P.S. Thank you for your very kind words about my article. If you could now take the time to endorse it by clicking the Thumbs Up icon to the bottom left of it, I'd be grateful :)

Author

Commented:
Andrew and John:  The problem got resolved when I reset the Cortana in app settings.
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
Great to hear you're sorted Varshini. Now if you could just mark which comments were helpful in solving your problem, then that would be great.
start menu
scroll to Cortana
right click > more > app settings
scroll down  and click  "reset"

Author

Commented:
Thank you so much, Andrew , John, and McKnife for your participation in solving this issue.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You are very welcome . Happy to help
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
Thank you Varshini. Good to hear you're sorted

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