Office 2013 Error - Insufficient Memory

Paul Visnicky
Paul Visnicky used Ask the Experts™
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Word 2013  - Insufficient Memory - Word cannot display the requested font

When Opening a specific word document, user receives error " Insufficient Memory - Word cannot display the requested font"
I ran a repair of office 2013, Renamed Normal.dot to .old, Tried  opening word in safe mode - No Add-ins
Nothing seems to be working.  
I can open the document without an issue on my computer.

I've run out of ideas.

Paul
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Is the issue related only to one document?  If so, is the document huge (so maybe the warning is legitimate)?  

Most of us (I think) still use Office 32-bit, so even on a 64-bit machine, Office does not have much, if any, more memory that if installed on a 32-bit machine. Mostly this does not matter, but the document may be too large.

Are you able to try the document on a machine with Office 64-bit.

Also, if the above does not appear to apply, make a new, test Windows User Profile (Account). Log into the new Windows Account and try the Word document in the new account.
Paul VisnickyIT Coordinator

Author

Commented:
Hi John, thanks for the quick response.  
the document is only 103 kb in size.  
We use the 32 bit version of Office
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So that is not a document issue.  Please try a different Windows User Profile to see if that works
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Paul VisnickyIT Coordinator

Author

Commented:
I tried a different profile and received the same error
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
OK Thanks.  

So then what I would do is:  Uninstall Office;  Do a Windows Repair Install, restart (you will have to); Install Office and Patch (lots of these) and then test again.
GrahamSkanRetired
Top Expert 2012

Commented:
It sounds as if the document is corrupt. If it can be opened on another machine, try saving it in another format (e.g. .rtf). This will force a rebuild which should remove the corruption.

Commented:
So what fonts are used? If they're not installed on the problem computer yet, please install it. If they were already installed, try it again (overwrite the old files).
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Some one may have added fonts to the document that you do not have.  Is there any specific fonts you can add?
Paul VisnickyIT Coordinator

Author

Commented:
The Font in the document is Franklin Gothic Book, I added them to the computer
Paul VisnickyIT Coordinator

Author

Commented:
still getting the error
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
As suggested above, try the document on a different computer altogether.
Paul VisnickyIT Coordinator

Author

Commented:
Document opens on a different computer without a problem.
GrahamSkanRetired
Top Expert 2012

Commented:
Have you tried my suggestion about saving it in another formt?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So then in this case do a Windows Repair Install on the problem computer.

Windows 7: Use the Windows 7 DVD to repair the computer.

Windows 10: Use the instructions below.

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Save.
Create a USB Windows Installation key and then run Setup on the USB Key.
This will launch the Repair and proceed normally.
Paul VisnickyIT Coordinator

Author

Commented:
Hi Graham,
Yes, I tried doc, docx , Nothing seems to work.
Paul VisnickyIT Coordinator

Author

Commented:
Thanks for all the suggestions.  This issue is only affecting this one document and it opens after pressing okay.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So then try replacing the document in some way (restoring from a backup for example).

Is there another comparable document you can use to recreate the first document.
IT Coordinator
Commented:
She is just going to try and recreate the document.  No backup available.

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