Office 2013 Error - Insufficient Memory

Word 2013  - Insufficient Memory - Word cannot display the requested font

When Opening a specific word document, user receives error " Insufficient Memory - Word cannot display the requested font"
I ran a repair of office 2013, Renamed Normal.dot to .old, Tried  opening word in safe mode - No Add-ins
Nothing seems to be working.  
I can open the document without an issue on my computer.

I've run out of ideas.

Paul
Paul VisnickyIT CoordinatorAsked:
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JohnBusiness Consultant (Owner)Commented:
Is the issue related only to one document?  If so, is the document huge (so maybe the warning is legitimate)?  

Most of us (I think) still use Office 32-bit, so even on a 64-bit machine, Office does not have much, if any, more memory that if installed on a 32-bit machine. Mostly this does not matter, but the document may be too large.

Are you able to try the document on a machine with Office 64-bit.

Also, if the above does not appear to apply, make a new, test Windows User Profile (Account). Log into the new Windows Account and try the Word document in the new account.
Paul VisnickyIT CoordinatorAuthor Commented:
Hi John, thanks for the quick response.  
the document is only 103 kb in size.  
We use the 32 bit version of Office
JohnBusiness Consultant (Owner)Commented:
So that is not a document issue.  Please try a different Windows User Profile to see if that works
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Paul VisnickyIT CoordinatorAuthor Commented:
I tried a different profile and received the same error
JohnBusiness Consultant (Owner)Commented:
OK Thanks.  

So then what I would do is:  Uninstall Office;  Do a Windows Repair Install, restart (you will have to); Install Office and Patch (lots of these) and then test again.
GrahamSkanRetiredCommented:
It sounds as if the document is corrupt. If it can be opened on another machine, try saving it in another format (e.g. .rtf). This will force a rebuild which should remove the corruption.
KimputerIT ManagerCommented:
So what fonts are used? If they're not installed on the problem computer yet, please install it. If they were already installed, try it again (overwrite the old files).
JohnBusiness Consultant (Owner)Commented:
Some one may have added fonts to the document that you do not have.  Is there any specific fonts you can add?
Paul VisnickyIT CoordinatorAuthor Commented:
The Font in the document is Franklin Gothic Book, I added them to the computer
Paul VisnickyIT CoordinatorAuthor Commented:
still getting the error
JohnBusiness Consultant (Owner)Commented:
As suggested above, try the document on a different computer altogether.
Paul VisnickyIT CoordinatorAuthor Commented:
Document opens on a different computer without a problem.
GrahamSkanRetiredCommented:
Have you tried my suggestion about saving it in another formt?
JohnBusiness Consultant (Owner)Commented:
So then in this case do a Windows Repair Install on the problem computer.

Windows 7: Use the Windows 7 DVD to repair the computer.

Windows 10: Use the instructions below.

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Save.
Create a USB Windows Installation key and then run Setup on the USB Key.
This will launch the Repair and proceed normally.
Paul VisnickyIT CoordinatorAuthor Commented:
Hi Graham,
Yes, I tried doc, docx , Nothing seems to work.
Paul VisnickyIT CoordinatorAuthor Commented:
Thanks for all the suggestions.  This issue is only affecting this one document and it opens after pressing okay.
JohnBusiness Consultant (Owner)Commented:
So then try replacing the document in some way (restoring from a backup for example).

Is there another comparable document you can use to recreate the first document.
Paul VisnickyIT CoordinatorAuthor Commented:
She is just going to try and recreate the document.  No backup available.

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