We help IT Professionals succeed at work.

Barttery not detected

jsarinana
jsarinana asked
on
103 Views
Last Modified: 2019-01-14
Battery warning on Dell Studio XPS laptop tag # DBMZKL1
"Warning the battery cannot be identified"
it's the original battery and it no longer charges
The laptop power Adaptor works fine and I also tried another power adaptor
I have not tried another battery because I do not have an extra one
I tried to update the BIOS from Ao1 to A11 be this will not install, it says "BIOS update failed the battery must be charged above 10%
anyone know a work around before purchasing a battery?
Comment
Watch Question

JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Batteries are just a can of chemicals that start wearing out on first use.

So now the battery is dead (won't charge), then it is likely needing a battery (95%) but it could be the motherboard charging circuit (5%) .

You cannot update BIOS without both a charged battery and AC plugged in to avoid bricking the laptop (more expensive that replacing the battery)
Computer Service Technician
CERTIFIED EXPERT
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
andyalderretired saggar maker
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
You can replace the physical cells in some cases by splitting the "battery" casing apart, but it's cheaper to buy a new one on eBay unless you want to start a battery pack refurb business.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I am curious why you did not offer any assist points for essentially the same answer
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.