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Barttery not detected

jsarinana asked
Last Modified: 2019-01-14
Battery warning on Dell Studio XPS laptop tag # DBMZKL1
"Warning the battery cannot be identified"
it's the original battery and it no longer charges
The laptop power Adaptor works fine and I also tried another power adaptor
I have not tried another battery because I do not have an extra one
I tried to update the BIOS from Ao1 to A11 be this will not install, it says "BIOS update failed the battery must be charged above 10%
anyone know a work around before purchasing a battery?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Batteries are just a can of chemicals that start wearing out on first use.

So now the battery is dead (won't charge), then it is likely needing a battery (95%) but it could be the motherboard charging circuit (5%) .

You cannot update BIOS without both a charged battery and AC plugged in to avoid bricking the laptop (more expensive that replacing the battery)
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andyalderretired saggar maker
Distinguished Expert 2019

You can replace the physical cells in some cases by splitting the "battery" casing apart, but it's cheaper to buy a new one on eBay unless you want to start a battery pack refurb business.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

I am curious why you did not offer any assist points for essentially the same answer
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