Barttery not detected

jsarinana
jsarinana used Ask the Experts™
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Battery warning on Dell Studio XPS laptop tag # DBMZKL1
"Warning the battery cannot be identified"
it's the original battery and it no longer charges
The laptop power Adaptor works fine and I also tried another power adaptor
I have not tried another battery because I do not have an extra one
I tried to update the BIOS from Ao1 to A11 be this will not install, it says "BIOS update failed the battery must be charged above 10%
anyone know a work around before purchasing a battery?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Batteries are just a can of chemicals that start wearing out on first use.

So now the battery is dead (won't charge), then it is likely needing a battery (95%) but it could be the motherboard charging circuit (5%) .

You cannot update BIOS without both a charged battery and AC plugged in to avoid bricking the laptop (more expensive that replacing the battery)
Computer Service Technician
Commented:
Unfortunately the only thing you can do is just replace the battery, since it is no longer charging. You can update the bios once you get your battery replaced. If the battery is no longer being detected there is most likely a problem with the battery, unfortunately you can not update the bios if either the power adapter is not plugged or if you don't have a working battery as John mentioned to prevent bricking the motherboard.... or there is a power interruption while the bios is being updated this would render the laptop useless as the motherboard would not recognizing any commands and you would not be able to boot up the computer.   The follow Dell website can give you more ideas on troubleshooting a battery issue. https://www.dell.com/support/article/ca/en/cabsdt1/sln292953/how-to-troubleshoot-dell-laptop-battery-issues?lang=en
Top Expert 2014

Commented:
You can replace the physical cells in some cases by splitting the "battery" casing apart, but it's cheaper to buy a new one on eBay unless you want to start a battery pack refurb business.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I am curious why you did not offer any assist points for essentially the same answer

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