Blackberry Priv (Android) cannot get Internet connection from Apple Airport Express

computerlarry used Ask the Experts™
The user is having trouble connecting their Blackberry Android to an Apple WiFi network.
They have a Blackberry Priv.  
Their home network uses Apple Airport Express
The phone indicates that it is connected to the D55 Wi-Fi network, but they can't browse

I made sure that all Airports had the latest firmware, and restarted each Airport.
I suggested that they connect to the 5G network rather than the 2G, just in case there was too much interference.

Is there anything that should be done on the Android?

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 try to use a different authentication method.
forget wi-fi network.
then start again.

check with airplane mode on .
Distinguished Expert 2018

Forget the wireless network, turn off the phone for at least 10 seconds. Turn phone back on, and try connecting again.

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