We help IT Professionals succeed at work.

Blackberry Priv (Android) cannot get Internet connection from Apple Airport Express

313 Views
Last Modified: 2019-03-03
The user is having trouble connecting their Blackberry Android to an Apple WiFi network.
They have a Blackberry Priv.  
Their home network uses Apple Airport Express
The phone indicates that it is connected to the D55 Wi-Fi network, but they can't browse

I made sure that all Airports had the latest firmware, and restarted each Airport.
I suggested that they connect to the 5G network rather than the 2G, just in case there was too much interference.

Is there anything that should be done on the Android?

Thanks.
Comment
Watch Question

CERTIFIED EXPERT
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
Forget the wireless network, turn off the phone for at least 10 seconds. Turn phone back on, and try connecting again.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.