Blackberry Priv (Android) cannot get Internet connection from Apple Airport Express

computerlarry
computerlarry used Ask the Experts™
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The user is having trouble connecting their Blackberry Android to an Apple WiFi network.
They have a Blackberry Priv.  
Their home network uses Apple Airport Express
The phone indicates that it is connected to the D55 Wi-Fi network, but they can't browse

I made sure that all Airports had the latest firmware, and restarted each Airport.
I suggested that they connect to the 5G network rather than the 2G, just in case there was too much interference.

Is there anything that should be done on the Android?

Thanks.
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hi...
 try to use a different authentication method.
forget wi-fi network.
then start again.

check with airplane mode on .
Distinguished Expert 2018

Commented:
Forget the wireless network, turn off the phone for at least 10 seconds. Turn phone back on, and try connecting again.

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