We help IT Professionals succeed at work.

Mac OS snipping tool file image format issues

190 Views
Last Modified: 2019-02-10
Hi, my personal assistant is on a Mac and she use some integrated Mac OS snipping tool and pastes the pics into her email for illustrating whatever problem.  The problem is no one sees her illustations.  On my iphone it simply says "image", on my PC it shows the error message below; and all outside clients say the same thing.  We can't view her snips.  What is she doing wrong?


Capture.PNG
Comment
Watch Question

IT Professional | Freelance Journalist
CERTIFIED EXPERT
Author of the Year 2019
Distinguished Expert 2018
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
bbaoIT Consultant
CERTIFIED EXPERT
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
BillDLGeneral Factotum
CERTIFIED EXPERT
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
David Johnson, CDSimple Geek from the '70s
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
the image is using a link to a local file, other machines don't have access to this location so you are getting the file not available message. The file has to be publicly available
CERTIFIED EXPERT
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
Gerwin JansenTopic Advisor
CERTIFIED EXPERT
Most Valuable Expert 2016
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION

Author

Commented:
I sent her an email inquiring about the keystrokes she uses.  I think she holds down command and drags her pointer to the area of the screen she wants to display in her snip.   The snip then populates on her desktop and i believe she drags the snips into Airmail client.
Owen RubinConsultant
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION

Author

Commented:
I had her perform her normal steps with instructions "I take a screen shot. It goes to my desktop and then I move it into the email. "   

The image showed up.  Im not sure why it would be hit or miss.  I will keep you posted on another pic that doesnt show up.
Gerwin JansenTopic Advisor
CERTIFIED EXPERT
Most Valuable Expert 2016
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION

Author

Commented:
Ok, this is weird.  I'm can't find a trend to the inconsistencies.   Right now, the snip and paste method did not work in the iPhone viewing outlook mobile but views fine in outlook for windows    Do you file the attachment?

Author

Commented:
Ah, these are png files without png file extensions.  I'm not sure what to tell her how to fix this so all users can read her illustrations.
Owen RubinConsultant

Commented:
Ok, this is weird.  I'm can't find a trend to the inconsistencies.   Right now, the snip and paste method did not work in the iPhone viewing outlook mobile but views fine in outlook for windows

Are you sure your outlook mobile is set to show images on the iPhone? What do you see where the image should be? Can you tap on that and then see the image?  How about screen shots of the two examples you mention.

Author

Commented:
Outlook mobile behaves well with other images
Owen RubinConsultant

Commented:
I wasn't questioning that. Can you describe what you see where the image should be?
Im going to send myself a screen capture and look.
Owen RubinConsultant
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION

Author

Commented:
Sorry, I don't have the user's environment to play with any more.   She's out in maternity leave.  It was weird though.  It worked fine the last couple times we performed test snippits using a couple methods.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions