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Mac OS snipping tool file image format issues

snoopaloop
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Last Modified: 2019-02-10
Hi, my personal assistant is on a Mac and she use some integrated Mac OS snipping tool and pastes the pics into her email for illustrating whatever problem.  The problem is no one sees her illustations.  On my iphone it simply says "image", on my PC it shows the error message below; and all outside clients say the same thing.  We can't view her snips.  What is she doing wrong?


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David Johnson, CDSimple Geek from the '70s
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the image is using a link to a local file, other machines don't have access to this location so you are getting the file not available message. The file has to be publicly available
serialband
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Gerwin JansenTopic Advisor
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snoopaloop

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I sent her an email inquiring about the keystrokes she uses.  I think she holds down command and drags her pointer to the area of the screen she wants to display in her snip.   The snip then populates on her desktop and i believe she drags the snips into Airmail client.
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snoopaloop

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I had her perform her normal steps with instructions "I take a screen shot. It goes to my desktop and then I move it into the email. "   

The image showed up.  Im not sure why it would be hit or miss.  I will keep you posted on another pic that doesnt show up.
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snoopaloop

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Commented:
Ok, this is weird.  I'm can't find a trend to the inconsistencies.   Right now, the snip and paste method did not work in the iPhone viewing outlook mobile but views fine in outlook for windows    Do you file the attachment?
snoopaloop

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Commented:
Ah, these are png files without png file extensions.  I'm not sure what to tell her how to fix this so all users can read her illustrations.
Owen RubinConsultant

Commented:
Ok, this is weird.  I'm can't find a trend to the inconsistencies.   Right now, the snip and paste method did not work in the iPhone viewing outlook mobile but views fine in outlook for windows

Are you sure your outlook mobile is set to show images on the iPhone? What do you see where the image should be? Can you tap on that and then see the image?  How about screen shots of the two examples you mention.
snoopaloop

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Commented:
Outlook mobile behaves well with other images
Owen RubinConsultant

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I wasn't questioning that. Can you describe what you see where the image should be?
Im going to send myself a screen capture and look.
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snoopaloop

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Sorry, I don't have the user's environment to play with any more.   She's out in maternity leave.  It was weird though.  It worked fine the last couple times we performed test snippits using a couple methods.

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