The Acronis SDI Appliance is a new plug-n-play solution with pre-configured Acronis Software-Defined Infrastructure software that gives service providers and enterprises ready access to a fault-tolerant system, which combines universal storage and high-performance virtualization.
Can you advise what format the image is being saved in? I suspect it's likely that the image on the MAC is being saved in an incompatible format for native Windows systems to read without a third party utility so would need to be converted first into something like .JPG or .PNG before being pasted into emails.
Alternatively, the MAC OS Snipping Tool should be configured to save in one of those formats (or any other format supported by Windows default viewers) at time of saving, which should then eliminate the problem and allow everyone to view the illustrations she's trying to share.
If you need help with directions to change the default format being saved as then please identify the exact name of the snipping tool being used on the MAC and I'll try to provide some instructions for you from my own MAC.
Hope that's helpful.
Regards, Andrew