Windows 10 stuck after login

xchiazyx
xchiazyx used Ask the Experts™
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Hi Expert,

I have a user laptop Lenovo T450 win 10, he is getting stuck after he enter login credential, it will get stuck for an hour and still same. I have login to user account and the login was usual, user have login to my other laptop was usual as well.

Is this due to profile issue or windows update?

Thanks!
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SuhaibIT specialist

Commented:
Try to boot in "Safe Mode" and see if the problem exists.
Iamthecreator OMIT/EE Solution Guide

Commented:
When you say STUCK what exactly do you mean? Do you have a message, a cursor, a spinning circle or anything else on the screen.
If I understand correctly you are able to log on normally with another user profile on the same computer and the affected user can log on to another computer with his account normally. So, the issue seems local to the computer
One possibility is that the explorer.exe is not starting, in this case you would have a cursor with a blank page.If this is the case, press CTRL+SHIFT+ESC to bring up the task manager. Then, click on FILE and run a new task. Type explorer.exe and hit enter. This should bring up the desktop.
To verify if the user profile has been corrupted, log on to the concerned machine with another user account, open registry editor (regedit.exe) and verify if you have a .bak key in the following location.
\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
Ibrahim KasabriInfrastructure admin

Commented:
Windows 10 anniversary  update has great features but one of the side effects  was freezing after login, so there are 3 options to fix it as shown in this link

https://www.windowscentral.com/windows-10-anniversary-update-keeps-freezing-heres-how-fix-problem
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Distinguished Expert 2018

Commented:
Of course, the 1st thing to ask is: does this happen for all users or just for one? Or only for domain users (if applicable)?
If there is no other user to test with, you can use the local administrator account, which will be available in safe mode (unless you are on a domain - there, you would simply take another domain account in normal mode).

To get to safe mode: https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

Author

Commented:
Hi Expert,

Thanks for the kind support.

It showed a spinning circle, after login. Just one user that has this issue, domain account. Login to the local account and my domain account was fine. Should be profile issue but is there a huge update window update ongoing?

Thanks!
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
huge update window update ongoing?

It is likely a profile issues that others have pointed you to. But yes, there could be big updates (V1809, or V1803, or farther back depending on the state of the machine). These big version upgrades can take a couple of hours, so let the machine sit for another hour or so and see if it restarts.  

However since your domain account is fine, it is most likely a damaged profile.
Distinguished Expert 2018

Commented:
It's a damaged profile. Logon as another admin, backup the data of the profile, delete the profile and retry to logon.
First boot into safe mode and then create another profile. I suspect the current profile may be damaged or have bad settings either way those steps should get you up and running again.
Robert RComputer Service Technician

Commented:
I find it easier just to rename the user profile and then have the user login to the computer to create a new user profile, then migrate the data from the renamed profile to the new profile.  Of course you need to log into the computer with your domain administrator account to rename the profile and once the new profile is created you probably need to log in as the admin again to change ownership of the  renamed users files to the newly created user profile.

Author

Commented:
It's the update that is causing the login to stuck, the user came back to me and told me he keeps trying and let it run for a while again then somehow windows become normal again. It's very weird when I log in to my account before that, no update occurred. Thanks all for the kind support.
Distinguished Expert 2018

Commented:
What update? The feature upgrades, the ones referred to in the select solution, cannot be the reason, since these don't finish at logon.
And if the behavior is different for several users, again you can be sure, it's not because of updates.

Provide more details if you need further help.

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