Andrew Simpson
asked on
Veritas Backup Exec 20.3 incorrectly shows our QNAP and Synology NAS drives as Windows Servers
We have Veritas Backup Exec 20.3 installed on a Server 2016 but we have an annoying issue since it was upgraded to version 20. The patch to 20.3 did not fix it.
it seems that despite the software and agent being installed on our Server, and licensed, whenever we try to add NAS drives, so that we can backup user shares, BE wrongly adds the NAS units as Windows servers - this results in errors relating to a missing agent on those servers.
Please see the attached screenshot - note the top and bottom three servers are all QNAP and Synology NAS drives. Despite going "Add a server" and selecting "file server or NDMP data server". they appear incorrectly as Windows servers. I'm pretty sure these were showing correctly before upgrading to version 20 (I can't recall which our old version was and we no longer have the installer for that).
This wouldn't be a problem, except we get errors in the job logs about a missing agent everytime and license issues .
Can anybody suggets a reason for this and how to fix it? I do not believe this is the popular credentials problem. You can actually select the shares on the NAS drives, but you can't browse them and you get errors in the logs about missing agents.
it seems that despite the software and agent being installed on our Server, and licensed, whenever we try to add NAS drives, so that we can backup user shares, BE wrongly adds the NAS units as Windows servers - this results in errors relating to a missing agent on those servers.
Please see the attached screenshot - note the top and bottom three servers are all QNAP and Synology NAS drives. Despite going "Add a server" and selecting "file server or NDMP data server". they appear incorrectly as Windows servers. I'm pretty sure these were showing correctly before upgrading to version 20 (I can't recall which our old version was and we no longer have the installer for that).
This wouldn't be a problem, except we get errors in the job logs about a missing agent everytime and license issues .
Can anybody suggets a reason for this and how to fix it? I do not believe this is the popular credentials problem. You can actually select the shares on the NAS drives, but you can't browse them and you get errors in the logs about missing agents.
McKnife
I would expect this to be a known problem which customer support might have dealt with before. Did you ask them? I see nothing that you could do about it.
Do you have the NDMP agent installed?
If no, try to disable the NDMP on the NAS devices.
If no, try to disable the NDMP on the NAS devices.
ASKER
So far, customer support have been useless... they're still investigating. We don't have NDMP, it isn't that.
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