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ESXi 6.5 host fails with PSOD: GP Exception 13 [PCPU17:2290633/sdrsinjector]

patron
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Last Modified: 2019-01-27
Need to understand the attached PSOD i received for one of my Esxi HOST Version 6.5 U1[5969303]

How to Diagnose and Fix such issues coming with PSOD or if VMSupport is only option we have
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patronTechnical consultant

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Commented:
Thanks Andrew

My Response..
Does the issue happen often and ca it be repeated, or is it just a one off ?
just a one off
1. Update ALL firmware on the HOST available.
UCS
2. Is the HOST on the HCL and certified for 6.5 U1.
VMware ESXi 6.5.0 build-5969303 [Update1]
3. Update ESXi version to latest available.
we have more host running fine with same version
4. Are you using vanilla ESXi from VMware or OEM version from vendor ?
UCS B200 M3
5. Have you checked hardware for faults, using hardware diagnostics ?
No Error Found @UCS except one log[Entity presence MAIN_POWER_PRS #0x4a | Device Absent | Asserted]
6. Checked fans, CPUs, network interface firmware ?
No Error found @UCS
7. Checked storage controller firmware ?
No Error

Please help to get it fixed with valid approach
Andrew Hancock (VMware vExpert PRO / EE Fellow)VMware and Virtualization Consultant
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Commented:
If it's just an one off and not repeatable, then monitor.
patronTechnical consultant

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Commented:
Our customer service team is currently offline. We have reported to our solution guides that you would like assistance solving this question -Don't know where to raise it further ?
patronTechnical consultant

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Commented:
Closing with Thanks!!
patronTechnical consultant

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Commented:
Thanks Andrew , actually I was looking for PSOD Error code troubleshooting if we can dig more into this with Experts Assistance.
Andrew Hancock (VMware vExpert PRO / EE Fellow)VMware and Virtualization Consultant
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Commented:
Official VMware Support Advice - The Exception 13 General Protection Fault may be caused by either a hardware or a software issue