ESXi 6.5 host fails with PSOD: GP Exception 13 [PCPU17:2290633/sdrsinjector]

patron
patron used Ask the Experts™
on
Need to understand the attached PSOD i received for one of my Esxi HOST Version 6.5 U1[5969303]

How to Diagnose and Fix such issues coming with PSOD or if VMSupport is only option we have
-25C9A5FDA60EF366.jpg
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017
Commented:
Often PSODs (Purple Screen of Death) Crashes are caused by faulty hardware or faulty drivers.

Does the issue happen often and ca it be repeated, or is it just a one off ?

1. Update ALL firmware on the HOST available.

2. Is the HOST on the HCL and certified for 6.5 U1.

3. Update ESXi version to latest available.

4. Are you using vanilla ESXi from VMware or OEM version from vendor ?

5. Have you checked hardware for faults, using hardware diagnostics ?

6. Checked fans, CPUs, network interface firmware ?

7. Checked storage controller firmware ?
patronTechnical consultant

Author

Commented:
Thanks Andrew

My Response..
Does the issue happen often and ca it be repeated, or is it just a one off ?
just a one off
1. Update ALL firmware on the HOST available.
UCS
2. Is the HOST on the HCL and certified for 6.5 U1.
VMware ESXi 6.5.0 build-5969303 [Update1]
3. Update ESXi version to latest available.
we have more host running fine with same version
4. Are you using vanilla ESXi from VMware or OEM version from vendor ?
UCS B200 M3
5. Have you checked hardware for faults, using hardware diagnostics ?
No Error Found @UCS except one log[Entity presence MAIN_POWER_PRS #0x4a | Device Absent | Asserted]
6. Checked fans, CPUs, network interface firmware ?
No Error found @UCS
7. Checked storage controller firmware ?
No Error

Please help to get it fixed with valid approach
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
If it's just an one off and not repeatable, then monitor.
Ensure you’re charging the right price for your IT

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

patronTechnical consultant

Author

Commented:
Our customer service team is currently offline. We have reported to our solution guides that you would like assistance solving this question -Don't know where to raise it further ?
patronTechnical consultant

Author

Commented:
Closing with Thanks!!
patronTechnical consultant

Author

Commented:
Thanks Andrew , actually I was looking for PSOD Error code troubleshooting if we can dig more into this with Experts Assistance.
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
Official VMware Support Advice - The Exception 13 General Protection Fault may be caused by either a hardware or a software issue

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial