Reset BIOS Password Dell Latitude

ManieyaK_
ManieyaK_ used Ask the Experts™
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Hello I've got a Dell Latitude E6420 which has a BIOS password set, I don't know what it could be.  Is there a utility that could reset it?
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Brian BEE Topic Advisor, Independant Technology Professional

Commented:
You have to contact Dell support. Any other method or tool is probably bypassing security and may be in violation of EE's terms of use.
Principal Software Engineer
Commented:
Only Dell can deal with these.  It's often cheaper to buy a replacement motherboard than it is to ship a unit ($20), have them remove the password ($50), and ship it back ($20).  For $90 it should be possible to buy an unlocked motherboard off the fleabay.

... and Dell will talk to you only if you can prove that you own the system.  "Possession of the hardware does not prove ownership."  You have to be the registered owner.  If you bought the system from somebody else, they have to do an ownership transfer to put the registration in your name.  It's a lot of hassle by design; if somebody steals a laptop the owner doesn't want them, or anybody else down the line, to be able to remove a BIOS password.

See our article on this topic:

https://www.experts-exchange.com/articles/5193/Dealing-With-Laptop-BIOS-Passwords.html
ManieyaK_CSSP

Author

Commented:
Since the system is out of warranty Dell support will be useless.
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Dr. KlahnPrincipal Software Engineer

Commented:
Dell support in this situation is paid support regardless of whether the system is in warranty or not.  Removal of BIOS passwords is not considered a warranty issue.  And while the system may be out of warranty, that does not mean Dell will not work on it.
Top Expert 2013

Commented:
what good would the password be if you can reset it?

so yes, follow the above advice, and change the mobo, or pay Dell if you are the registered owner
Brian BEE Topic Advisor, Independant Technology Professional

Commented:
Hi Manieya,

I don't really care about points, but for future reference, I did point out this solution (call Dell) first. So we should mark that as the solution, or at least helpful.

Thanks,
Brian B
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