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Outlook 2013 does not remember password when boxed is checked

outlook 2013 doe not remember password when boxed is checked.

Laptop user that has been added to the domain. Connects at office every morning on corporate WiFi and is prompted for outlook password every time outlook is started.
Avatar of Andrew Leniart
Andrew Leniart
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Hi,

This can often be caused by a corrupt Outlook Profile or an incompatible add-in (or one that has gone rogue).

Try disabling all add-ins to see if that cures it and if so, enable one at a time and re-test until you find the problematic one.

Creating a new Outlook profile and testing with that may also yield results.

More info can be found in the following Microsoft Help Article.

https://support.microsoft.com/en-au/help/290684/save-password-setting-not-retained-in-outlook-or-outlook-express

If none of that helps, I'd suggest trying another Windows Profile as well, as it could also be a corruption in the Windows user profile. I wrote an article on a quick way to do that here:

Creating a Local Administrator User Profile in Windows 10

Hope that's helpful.

Regards, Andrew
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