Avatar of mrosier
mrosier
Flag for United States of America asked on

External USB hard drive not spinning up/turning on/reacting at all when plugged into multiple USB ports/computers

So I have a user who has an external hard drive that suddenly doesn't power up at all when connecting it via USB. I have had him try alternate cables and computers as well. It's just a regular external USB drive where you plug it into USB, it spins up, and then you go. Now he plugs it in and nothing happens on it at all. I wanted to check here with you folks before telling him sorry it's just crashed and dead. I will try extracting the internal drive on it and directly connect it to a computer when he returns to the office. Anyone have any other suggestions by chance?
Windows 7Storage HardwareGolang

Avatar of undefined
Last Comment
John

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Dr. Klahn

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
SOLUTION
John

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
mrosier

ASKER
Thanks for the info Doc/John! This drive is fairly old, so I am hoping the USB adapter is separate and failed and can be attached directly to the laptop. Since posting and getting your replies though he tried one last time before throwing in the towel and IT angel gave him a break and it spun up! So he is backing all of it up elsewhere and he will be good. I am still going to try connecting it directly to a computer to see just to see. Thanks a bunch!
mrosier

ASKER
I do apologize on this point  part as I don't know how to divy them up between the two of you, so I hope I am closing this question correctly.
John

Thanks for the update. See what happens next.
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy