troubleshooting Question

External USB hard drive not spinning up/turning on/reacting at all when plugged into multiple USB ports/computers

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mrosierFlag for United States of America asked on
Storage HardwareWindows 7Golang
5 Comments2 Solutions138 ViewsLast Modified:
So I have a user who has an external hard drive that suddenly doesn't power up at all when connecting it via USB. I have had him try alternate cables and computers as well. It's just a regular external USB drive where you plug it into USB, it spins up, and then you go. Now he plugs it in and nothing happens on it at all. I wanted to check here with you folks before telling him sorry it's just crashed and dead. I will try extracting the internal drive on it and directly connect it to a computer when he returns to the office. Anyone have any other suggestions by chance?
ASKER CERTIFIED SOLUTION
Dr. KlahnPrincipal Software Engineer

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