troubleshooting Question

External USB hard drive not spinning up/turning on/reacting at all when plugged into multiple USB ports/computers

Avatar of mrosier
mrosierFlag for United States of America asked on
Storage HardwareWindows 7Golang
5 Comments2 Solutions138 ViewsLast Modified:
So I have a user who has an external hard drive that suddenly doesn't power up at all when connecting it via USB. I have had him try alternate cables and computers as well. It's just a regular external USB drive where you plug it into USB, it spins up, and then you go. Now he plugs it in and nothing happens on it at all. I wanted to check here with you folks before telling him sorry it's just crashed and dead. I will try extracting the internal drive on it and directly connect it to a computer when he returns to the office. Anyone have any other suggestions by chance?
Dr. KlahnPrincipal Software Engineer

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 2 Answers and 5 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros