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External USB hard drive not spinning up/turning on/reacting at all when plugged into multiple USB ports/computers

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Last Modified: 2019-01-18
So I have a user who has an external hard drive that suddenly doesn't power up at all when connecting it via USB. I have had him try alternate cables and computers as well. It's just a regular external USB drive where you plug it into USB, it spins up, and then you go. Now he plugs it in and nothing happens on it at all. I wanted to check here with you folks before telling him sorry it's just crashed and dead. I will try extracting the internal drive on it and directly connect it to a computer when he returns to the office. Anyone have any other suggestions by chance?
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JohnBusiness Consultant (Owner)
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mrosierIT Specialist

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Thanks for the info Doc/John! This drive is fairly old, so I am hoping the USB adapter is separate and failed and can be attached directly to the laptop. Since posting and getting your replies though he tried one last time before throwing in the towel and IT angel gave him a break and it spun up! So he is backing all of it up elsewhere and he will be good. I am still going to try connecting it directly to a computer to see just to see. Thanks a bunch!
mrosierIT Specialist

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I do apologize on this point  part as I don't know how to divy them up between the two of you, so I hope I am closing this question correctly.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

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Thanks for the update. See what happens next.

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