Can't open Office XML file in Word

brian ramdhan
brian ramdhan used Ask the Experts™
on
How to fix this. It opens on another laptop though but if you try to save it over you get back the same error.

What could cause this and how to fix it ?
33D0BACE-20B9-4FCD-926C-2D18197198A.jpeg
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Ardhendu SarangiSr. Project Manager

Commented:
it seems like a table is corrupt. Try to resave the document with another name and as an earlier version on the laptop where it can be opened.
brian ramdhaniCT Technician

Author

Commented:
I tried that and same problem
Ardhendu SarangiSr. Project Manager

Commented:
Have you tried to save it as a previous version of Word?
Introduction to R

R is considered the predominant language for data scientist and statisticians. Learn how to use R for your own data science projects.

Ardhendu SarangiSr. Project Manager

Commented:
If that didn't work, can you click on the details and see what the error is.
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
Brian, can you advise how you're copying that docx file over? Via USB Stick or network or how?
brian ramdhaniCT Technician

Author

Commented:
USB
IT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018
Commented:
USB

Thank you. That rules out what I was thinking as a cause.

Here's a way for you to troubleshoot the problem:

https://itknowledgeexchange.techtarget.com/rtfm/the-microsoft-office-open-xml-file-name-of-file-cannot-be-opened-because-there-are-problems-with-the-content/

Also, here's some easy to follow instructions on how to repair the file:

https://www.easeus.com/file-recovery/fix-the-file-cannot-be-opened-because-there-are-problems-with-the-contents.html

Ignore the Word versions discussed in those documents - the steps will be the same.

With regards to why it's happening though, I would run a sfc /scannow command on the laptop that you are copying it from to eliminate any issues on the source. Also on the machine that you are copying to.

I'd also suggest running chkdsk in a command prompt as well. This is read only mode - only use the /F switch if chkdsk reports errors.

Both the above commands will need to be run from an administrative command prompt. Ie:

Press Windows Key
Type cmd
Hit Enter key or click OK
Right click the result and select "Run as administrator"

Finally, if you are able to share the file (if nothing sensitive or private is inside it) then upload it here and I'll take a look at it.

Hope that's helpful.

Regards, Andrew
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
Came back to this because a couple more things popped into my mind.

1. Try copying the file from the laptop using a different USB stick.

2. Disable any Antivirus software on both the source laptop and the machine being copied to when transferring the file as it's also possible that AV software could be interfering with the copy process.
Please do the following and let us know the results.

Open Word and then use the "File" menu/tab > "Open" option and browse to your *.docx file.
Does it open?

Right-Click on the *.docx file and choose "properties".
If you see an "unblock" button, click on it and then click the "apply" button.
Does the file now open in Word when you double-click on it?

If both of these work then it is most likely due to a metadata flag that is applied to a file when it is transferred from one computer to another, and is the same flag that is applied when you download a file from the Internet.  "Unblocking" it removes the flag.  If you used a FAT32 formatted USB Flash Drive to copy the file the flag is removed because it is only supported in NTFS drives.

This may well not be the cause, but it is worth doing the quick test to at least eliminate it from further consideration.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial