Windows 10 shuts down its WiFi on its own
hi folks
i got an interesting issue and haven't figured out any clue to fix it.
a Toshiba laptop (Satellite C855D-S5950) running Windows 10 shuts down its WiFi on its own.
the issue was initially noticed as the user could not press F12 key to switch wireless on or off, then i noticed that actually WiFi and Aeroplane Mode both not worked. WiFi adapter looks fine under Device Manager, and the adapter's Properties look fine as well. no WiFi adapter settings in BIOS.
in Windows 10 Settings > Wireless, WiFi is shown off. if you switch it on, then it will switch off after a short while.
do you have any clue about what's going on there?
thanks,
bbao
i got an interesting issue and haven't figured out any clue to fix it.
a Toshiba laptop (Satellite C855D-S5950) running Windows 10 shuts down its WiFi on its own.
the issue was initially noticed as the user could not press F12 key to switch wireless on or off, then i noticed that actually WiFi and Aeroplane Mode both not worked. WiFi adapter looks fine under Device Manager, and the adapter's Properties look fine as well. no WiFi adapter settings in BIOS.
in Windows 10 Settings > Wireless, WiFi is shown off. if you switch it on, then it will switch off after a short while.
do you have any clue about what's going on there?
thanks,
bbao
Last Comment
ASKER
need to get that info once having RDP connection to the laptop again.
but just let you know, WiFi worked on the same laptop before.
but just let you know, WiFi worked on the same laptop before.
Yes. But with auto windows update, the rules have changed.
ASKER
do you have any more clues about what Auto Update does regarding this? or, what specific rules have been changed? thanks.
Do you have Airplane Mode on? Or is it turning on by itself (this can happen)?
Select a Balanced Plan or like.
The set the Balanced Plan as default with powercfg.
Open an Admin Command Prompt
Powercfg –setactive Scheme_GUID
See the TechNet Article below
https://technet.microsoft.com/en-us/library/cc748940(v=ws.10).aspx
Select a Balanced Plan or like.
The set the Balanced Plan as default with powercfg.
Open an Admin Command Prompt
Powercfg –setactive Scheme_GUID
See the TechNet Article below
https://technet.microsoft.com/en-us/library/cc748940(v=ws.10).aspx
Sounds simplified but did you uncheck the "Allow the computer to turn off this device....." located on the "Power Management" tab of the driver properties?
I've seen strange issues somewhat similar to this when that is left checked versus unchecked.
I've seen strange issues somewhat similar to this when that is left checked versus unchecked.
Is the computer connected also by an network cable? I agree with John, the power management software may be doing this.
ASKER
thanks for the comments and suggestions.
yes the computer is currently connected by an ethernet cable. will check Power Management once having RDP to it again.
yes the computer is currently connected by an ethernet cable. will check Power Management once having RDP to it again.
you can also update all drivers, and Bios- then test again
another option, is to use system restore to a date it was ok
another option, is to use system restore to a date it was ok
The reason I asked about an Ethernet cable is several of the PCs I have owned shut down the WiFi when an Ethernet cable is connected and on-line. That was true on Toshiba and Sony laptops too that I owned. I recall a setting in power manager, but now where or how. Been a while.
ASKER
> you can also update all drivers, and Bios- then test again
tried WiFi and system drivers, didn't help at all.
> another option, is to use system restore to a date it was ok
System Restore is not an option. the feature is not in use on this PC.
> shut down the WiFi when an Ethernet cable is connected and on-line.
that's not the case here. first the PC doesn't support this feature (no WiFi once LAN connected), second i have tested and confirmed this (WiFi still not working once LAN disconnected).
tried WiFi and system drivers, didn't help at all.
> another option, is to use system restore to a date it was ok
System Restore is not an option. the feature is not in use on this PC.
> shut down the WiFi when an Ethernet cable is connected and on-line.
that's not the case here. first the PC doesn't support this feature (no WiFi once LAN connected), second i have tested and confirmed this (WiFi still not working once LAN disconnected).
Your notebook is too old and Toshiba has not come up with device drivers for win 10.
The golden rule for fixing win 10 device driver problem is try to use alternate device which is certified for win 10 and see whether the problem is still there. Win 10 update will stop some old devices from functioning as the security comes before compatibility.
For your case, buy a USB wifi adapter and you will know whether the problem is from the OS or the old device.
Do not waste time to troubleshoot old device which the manufacturer does not even spend resources for an updated device driver.
The golden rule for fixing win 10 device driver problem is try to use alternate device which is certified for win 10 and see whether the problem is still there. Win 10 update will stop some old devices from functioning as the security comes before compatibility.
For your case, buy a USB wifi adapter and you will know whether the problem is from the OS or the old device.
Do not waste time to troubleshoot old device which the manufacturer does not even spend resources for an updated device driver.
you could try another wifi card, and see how that behaves
Toshiba has not come up with device drivers for win 10.
As suggested above the only possibility is a USB Wi-Fi card with good drivers and see how that works.
As suggested above the only possibility is a USB Wi-Fi card with good drivers and see how that works.
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ASKER
thanks for your input guys. sorry for closing the case so late.
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Also, the build and version of Win 10.
It sounds like device compatibility issue.