PBX vs Hosted Voice..


We are currently evaluating option to move our voice to hosted.  We are in the process of two part project for this.  1st is migrating from VPN to MPLS.  The 2nd is to move from PBX/SIP to hosted.

Currently using Shortel and planning on gamma.

Anyone gone this route and suggest any options or caveats?

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Mike SmithEnterprise VoIP & ISP BrokerCommented:
Is there a reason why your company is moving to MPLS? MPLS would be good if you were staying with an on-prem system but it isn't going to help your hosted VoIP service. MPLS is a site-to-site WAN technology but hosted VoIP is a site-to-Internet technology.

A better solution might be a cloud-enabled SD-WAN service, that will improve your company's site-to-Internet connection quality.

I've not heard of Gamma but that might be because I'm based in the US.

How many sites does your company have and approx. how many total phone system users?
CHI-LTDAuthor Commented:
Yes, simplifying its network connectivity and complexity i.e. single HA pair of firewalls in a datacenter.    Looked at SD-wan and its so new and expensive.

3 sites.  35 users.
KimputerIT ManagerCommented:
Pros: if old sturdy system, saving money with staying with old tech.
cons:MPLS, expensive.
Own PBX (depending on model), expensive. Usually if it's a bit older, you don't have hardware replacements.

Pros: could be cheaper (doesn't have to be if the PBX isn't too expensive, and lives for a longer time). No hardware/server replacement needed, as it can't break down. No more need to track down PBX problems (hoster should do that).
Some hosters have some internet enabled functions you didn't have before (if you have an older PBX), like plugins for Outlook, realtime widget showing in/outgoing calls. Call clipboard numbers etc.
To find the hoster you need, you have to invite quite a few, each has to show their product and functions they provide, which should be demoed on-site.
Cons: Probably needs full-site phone replacements
Maximize Customer Retention with Superior Service

The IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy for valuable how-to assets including sample agreements, checklists, flowcharts, and more to help build customer satisfaction and retention.

CHI-LTDAuthor Commented:
I agree.  We pay shoretel some c£k a year maintenance.  A joke.

With cloud we can leverage mobile users easier, i hope.
KimputerIT ManagerCommented:
The best cloud options not only leverage mobile users, they have mobile apps, but also sometimes can combine the whole company's subscription and plans (mobile phones/ phone/data subs). If the prices are decent, having only one invoice (hopefully with volume discount) can save you some headache.
CHI-LTDAuthor Commented:
Currently reviewing: Gamma Horizon, Foehn, ringcentral,
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
IP Telephony

From novice to tech pro — start learning today.