Bytefence ad popup

philsimmons
philsimmons used Ask the Experts™
on
I am running Windows 10 on my computer, and all of a sudden I got an ad popup (that I can't get rid of) claiming that Bytefence has discovered malware on my computer and offering a "deal" if I buy it.  I've never heard of it nor bought nor asked for it.  What is it, should I keep it, and/or how do I get rid of it?

Thanks,

Phil
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Most Valuable Expert 2013
Commented:
ByteFence is a malware detection and removal program but its behavior is that of a PUP (Potentially Unwanted Program) in that it is usually installed accidentally as it is bundled with other software so many users don't notice that it is installing along with software they want to install.  The free version only detects malware and flags its presence, it then nags for payment to upgrade to remove anything detected.  It has a high false positive detection rate as it will flag anything it doesn't recognise.

Some antimalware sites suggest that it has both an element of "Scareware" trying to get you to pay for a product that you don't need by suggesting your computer is compromised when it is not, and/or even acts as a conduit for infection (as a "Trojan").

It is normally simple to remove with other antimalware software such as MBAM  https://www.malwarebytes.com/mwb-download/

Instructions here:
https://forums.malwarebytes.com/topic/215281-removal-instructions-for-bytefence-anti-malware/

Don't discount the possibility that it has spotted something on your machine that shouldn't be there but use a more mainstream antimalware solution such as MBAM to scan and clean as necessary with ByteFence removed.

Author

Commented:
Thank you!

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial