troubleshooting Question

MS Word Won't Open Except As Administrator - Microsoft Office 365

Avatar of Jerry L
Jerry LFlag for United States of America asked on
Microsoft OfficeWindows OSWindows 7Desktops
6 Comments1 Solution121 ViewsLast Modified:
Desktop Machine
AMD Processor
Microsoft Windows 7 Ultimate SP1
Microsoft Office 365
Avast Anti-Virus
MalwareBytes

BACKGROUND
This last week, I disabled all anti-virus software.
Then, I uninstalled Office completely using the Microsoft Tool:
o15-ctrremove.diagcab
support.office.com/en-us/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

Now, I have reinstalled Office 365 from my account page at:
account.microsoft.com/services/office/install

I have NOT re-enabled any anti-virus.

Checking SERVICES, I do not see anything out of the ordinary.
Checking TASK MANAGER, I do not see anything out of the ordinary.

PROBLEM
After the fresh install of Office 365, when I double click on either the Excel or the Word ICON on my desktop, the hourglass icon appears for an instant, but the program never opens. Also, when I select Excel or Word from the "START MENU > ALL PROGRAMS", neither program starts.

NOTE however, when I right click the program's icon and select "RUN AS ADMINISTRATOR", both programs start normally.

I rebooted into "SAFE MODE" and tried the same steps, open normally and as administrator, but this time, neither one worked. An error message both times popped up in a window that said,
Office
Something went wrong
We couldn't start your program. Please try starting it again.
If it won't start, try repairing office from 'Programs and Features' in the Control Panel.

After rebooting into normal mode, I tried the "QUICK REPAIR" option, but that did not fix the problem.
support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

QUESTION
What is causing this problem, and how do I fix it?
ASKER CERTIFIED SOLUTION
Owen Rubin
Consultant

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