Webroot and Citrix printers going offline

Montana Man
Montana Man used Ask the Experts™
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The printers connect successfully, however when they try to print to them the jobs seem to disappear. Attempting to print again, the printer shows offline in the session even though the Windows 7 OS can communicate with the printer fine. We disabled all functionality with Webroot and the issue persists, however when we flat out uninstall it printing from Citrix works as expected.
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Digital Leader
Commented:
got it everyone, thanks!

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